Workers' Compensation Claims Adjuster

Adusa; Carlisle (Cumberland County); On-site; USD 63,440 - 95,160; Full time

Job summary

Ahold Delhaize USA is seeking an Analyst II to manage Workers’ Compensation claims. This role requires at least 5 years of claims handling experience and a Bachelor’s degree. Responsibilities include managing claims, negotiating settlements, and partnering with various teams for a smooth recovery process.

The position follows a hybrid schedule, allowing for 1 day in-person and 4 remote days. Applicants must be authorized to work in the U.S. on a full-time basis. Competitive salary ranges apply based on location.

Qualifications

• Minimum 5 years of Workers’ Compensation claims handling experience, including lost-time claims.
• Active adjuster license(s) as required by jurisdiction, or ability to obtain.
• Working knowledge of Workers’ Compensation statutes, claim handling practices, and medical terminology.

Responsibilities

• Manage an assigned caseload of Workers’ Compensation claims.
• Conduct investigations to determine compensability and develop claim strategies.
• Negotiate and manage settlements within assigned authority.
• Actively manage medical treatment to minimize disability duration.
• Partner closely with Store Management and HR to support the Light Duty RTW Program.

Skills

Strong negotiation skills

Analytical skills

Problem-solving skills

Effective communication

Ability to manage competing priorities

Adaptability

Education

Bachelor’s degree or equivalent professional experience

Job description

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Overview

The Analyst II role is an experienced adjusting position responsible for managing a caseload of incident-only, medical-only, and lost-time Workers’ Compensation claims across multiple jurisdictions. This role functions as an independent claims handler, ensuring timely, compliant, and cost‑effective claim resolution while supporting injured associates through recovery and return‑to‑work. Analysts collaborate closely with internal partners and vendors and escalate complex issues to Specialists, Analyst III resources, or the Team Manager as appropriate. The role does not have direct people‑management responsibility. This position follows a hybrid schedule (1 day in‑person at a core location, 4 remote days). Applicants must be currently authorized to work in the United States on a full‑time basis.

Responsibilities

• Manage an assigned caseload of incident‑only, medical‑only, and lost‑time Workers’ Compensation claims in compliance with applicable state laws and company policies.
• Conduct timely investigations to determine compensability, evaluate exposure, and develop appropriate claim strategies.
• Negotiate and manage settlements within assigned authority. Authority levels vary based on experience and demonstrated competency and align with corporate guidelines.
• Actively manage medical treatment to minimize disability duration and promote safe, timely return‑to‑work.
• Partner closely with Store Management, Distribution, Transportation, and Human Resources to support participation in the Light Duty RTW Program.
• Utilize nurse triage services at injury intake and during early claim activity to ensure appropriate care direction and reduce unnecessary emergency room utilization.
• Coordinate with PBM partners to monitor prescriptions and ensure medications are injury‑related and appropriate.
• Identify potential fraud indicators and elevate concerns in accordance with established protocols.
• Communicate clearly and professionally with associates, medical providers, attorneys, and vendors while maintaining strict confidentiality.

Financial & Operational Impact

• Manages an assigned book of WC claims aligned with departmental performance targets.
• Works closely with the Safety team to enhance injury prevention and improve claim outcomes by sharing injury trends, supporting root‑cause analysis, and reinforcing early intervention strategies focused on reducing lost time and claim escalation.

Requirements

• Minimum 5 years of Workers’ Compensation claims handling experience, including lost‑time claims.
• Active adjuster license(s) as required by jurisdiction, or ability to obtain.
• Bachelor’s degree or equivalent professional experience.
• Working knowledge of Workers’ Compensation statutes, claim handling practices, and medical terminology.
• Applicants must be currently authorized to work in the United States on a full‑time basis.
• Hybrid schedule (1 day in‑person at a core location, 4 remote days) is required.

Preferred Qualifications

• Experience handling Workers’ Compensation claims in multiple jurisdictions.
• Familiarity with retail, distribution, or transportation operations.
• Working knowledge of FMLA, ADA, and return‑to‑work coordination.

Skills & Abilities

• Strong negotiation, analytical, and problem‑solving skills.
• Effective communication skills with internal and external partners.
• Ability to manage competing priorities in a fast‑paced, high‑volume environment.
• Demonstrated adaptability and willingness to grow technical claim expertise.

ME/NC/PA/SC Salary Range: $63,440-$95,160

IL/MA/MD/NY Salary Range: $72,880 - $109,320