Workers Compensation Case Manager

Acrisure; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Generous paid time off

401(k) plan with immediate vesting

Paid maternity and paternity leave

Complimentary Calm app subscription

Job summary

A leading fintech company is seeking a Telephonic Nurse Case Manager to support workers’ compensation claims through clinical case management and coordination of care. This fully remote role requires managing multiple cases, collaborating with providers and maintaining compliance. Candidates must hold an active RN license and have a solid grasp of case management practices. Key benefits include comprehensive medical coverage, generous paid time off, and 401(k) retirement options.

Qualifications

• Strong understanding of workers’ compensation case management processes.
• Ability to manage a high volume caseload while maintaining quality standards.
• Strong communication skills to navigate complex conversations.

Responsibilities

• Manage telephonic case management for workers’ compensation claims.
• Collaborate with injured workers and healthcare providers.
• Facilitate return to work planning and monitor progress.

Skills

Workers’ compensation processes

Case management practices

Effective communication

Strong organization

Bilingual (Spanish speaking)

Education

Active Registered Nurse (RN) license

CCM, CDMS, COHN, or CRRN certification

Degree in nursing or related field

Tools

Microsoft Office

Job description

While several specific locations are listed, this role is fully remote and open to candidates in any location.

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Telephonic Nurse Case Manager to support workers’ compensation claims through clinical case management and coordination of care. This role works closely with medical providers, employers, claims professionals, and injured workers to facilitate appropriate treatment, promote recovery, and support safe and effective return to work outcomes. Candidates must have hands‑on experience managing workers’ compensation cases, as this is essential to successfully perform in this position. This is a fully remote position operating in a structured, high volume, fast paced environment. Success in this role requires strong organization, adaptability, and the ability to manage multiple cases while maintaining responsiveness, accuracy, and effective communication.

Responsibilities

• Manage telephonic case management for workers’ compensation claims, including assessment, care coordination, and ongoing case oversight
• Collaborate with injured workers, healthcare providers, employers, claims representatives, and legal partners to support treatment plans and recovery outcomes
• Evaluate treatment plans and provide guidance based on clinical knowledge and case management best practices
• Facilitate return to work planning and monitor progress toward recovery goals
• Maintain frequent telephonic and written communication with all involved parties throughout the life of the claim
• Advocate for appropriate and cost effective care while supporting positive health outcomes
• Maintain accurate, timely, and compliant documentation of all case activity
• Identify barriers to recovery and implement strategies to improve outcomes
• Ensure compliance with regulatory requirements, company standards, and HIPAA guidelines
• Manage assigned caseload independently, prioritizing work and adjusting plans as needed

Requirements

• Strong understanding of workers’ compensation processes, case management practices, and return to work coordination
• Ability to manage a high volume caseload in a structured, metrics‑driven environment
• Strong communication skills with the ability to navigate complex and sensitive conversations
• Proficiency with Microsoft Office and ability to work effectively in a remote setting using multiple systems and screens
• Demonstrated ability to work independently while maintaining productivity and quality standards
• Strong organizational skills and ability to manage competing priorities
• Positive, adaptable mindset with the ability to work effectively in a fast paced environment
• Bilingual (Spanish speaking) skills are highly beneficial

Education and Licenses

• Active Registered Nurse (RN) license required
• One of the following required: CCM, CDMS, COHN, or CRRN
• Associate or bachelor’s degree in nursing or a related clinical field
• Compact RN license beneficial
• Additional state licenses, including CA, NY, MA, IL, OR, NV, MI, HI, MD, or DC, would be useful

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Applicants may request reasonable accommodation by contacting [e-mail].

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.