Workers' Compensation and Motor Vehicle Scheduling/Support Specialist

Princeton Orthopaedic; New Jersey; On-site; USD 24,796 - 39,950; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k/matching contribution

Job summary

A community-focused medical practice in New Jersey is seeking a Workers' Compensation and Motor Vehicle Scheduling/Support Specialist. This full-time role emphasizes managing appointments, verifying insurance, and providing excellent patient service for work-related and motor vehicle accident patients. Ideal candidates will have experience in a medical setting, skilled in communication, EMR systems, and possess strong organizational abilities. The position offers competitive pay and a robust benefits package including medical, dental, and paid time off.

Qualifications

• Minimum 1-2 years experience in a medical office or clinic.
• Familiarity with medical terminology and coding.
• Proven customer service skills with a focus on patient care.

Responsibilities

• Manage patient appointments and ensure efficient flow.
• Verify insurance eligibility before appointments.
• Coordinate with medical staff to develop care plans.

Skills

Attention to detail

Strong communication skills

Proficiency in Excel

Organizational skills

Tools

EMR systems

Microsoft Office

Job description

Workers' Compensation and Motor Vehicle Scheduling/Support Specialist

Job Title: Workers' Compensation and Motor Vehicle Scheduling/Support Specialist

Work Type: Full-Time | Non-Exempt | On-Site Five Days

Salary Range: $18.00 - $29.00 per hour

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 28 physicians, including 18 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member- regardless of role- is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Job Description:

We are seeking a detail-oriented and organized Workers' Compensation and Motor Vehicle Scheduling/Support Specialist to join our growing team. The ideal candidate will play a crucial role in managing appointments and ensuring efficient patient flow for our workers' compensation and motor vehicle accident patients. This position requires strong communication skills, proficiency in various electronic medical record (EMR) systems, and a solid understanding of medical terminology and coding.

The Workers Compensation and Motor Vehicle Scheduling/Support Specialist will be responsible for coordinating medical appointments, verifying insurance, and providing exceptional patient service for workers' compensation and motor vehicle accident (MVA) patients. This role is essential for ensuring timely care and proper documentation throughout the claims process.

Key Responsibilities:

• Manage and coordinate patient appointments using EMR system; initial consultations, follow-up visits, diagnostic tests, and specialized treatments for patients with work-related or MVA injuries
• Complete registration process for all new workers' comp and MVA patients
• Verify insurance eligibility and benefits for patients prior to appointments
• Ensure accurate documentation review and maintain compliance with HIPAA regulations
• Utilize CPT and ICD coding for billing purposes while ensuring accuracy in medical records
• Provide clerical support, including filing, typing, and managing multi-line phone systems
• Assist with patient intake processes and maintain health information management standards
• Answer patient calls and emails, addressing questions about upcoming appointments, case status, and required documentation
• Assist with the completion of claim forms and ensure the timely submission of documentation to insurers
• Collaborate with medical staff to develop care plans and ensure seamless patient service
• Juggle and prioritize multiple schedules for different healthcare providers and patients, resolving any conflicts that may arise

Required Skills/Abilities:

• Attention to detail to ensure accuracy in invoicing and protect company revenue.
• Strong communication skills for liaising with clients and internal teams, and resolving issues promptly.
• Proficiency in Excel and other software tools for daily data management and report generation.
• Organizational skills to maintain accurate records and ensure compliance with billing procedures.

Experience / Qualifications:

• Previous experience (at least one to two years) in a medical office or clinic setting is preferred; orthopaedic, workers' compensation, or MVA experience is a plus
• Familiarity with EMR systems
• Knowledge of medical terminology, ICD-9/ICD-10 coding, CPT coding, and insurance verification processes
• Strong computer skills, including proficiency in Microsoft Office applications
• Excellent organizational skills with the ability to multitask in a fast-paced environment
• Demonstrated customer service skills with an emphasis on patient care and satisfaction
• Ability to work collaboratively within a team while also being self-motivated

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $18.00-$29.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

Full-Time Benefits Summary:

• Medical Insurance
• Dental, Vision, Life Insurance (Voluntary Options)
• Paid Time Off, Paid Holiday Time
• Flexible Spending Accounts
• 401k/matching contribution

EEO Disclosure:

POA is an equal opportunity employer.

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions - including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters - without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.