Workers' Comp Coordinator: Patient Care & Case Coordination

OrthoArizona; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Dental & Vision

HSA

ID Theft protection & Legal assistance

Job summary

OrthoArizona in Phoenix, AZ is seeking a detail-oriented Workers' Comp Coordinator to join our orthopedic practice. You will manage workers' compensation appointments, registrations, authorizations, and serve as the liaison among patients, adjusters, nurse case managers, employers, and physicians.

You will ensure patients are prepared for visits, access the patient portal, and complete forms on time while maintaining high patient satisfaction in a fast-paced orthopedic practice.

Qualifications

• High school diploma or equivalent required.
• 1+ year medical office administration or clinical experience preferred, workers' comp or orthopedic setting a plus.
• Exceptional customer service and patient-focused approach.
• Ability to manage high call volumes and accurate documentation.
• Knowledge of workers' comp and health insurance provisions.
• Experience with EHR systems such as ModMed or Athena Centricity is a plus.

Responsibilities

• Schedule workers' compensation appointments and authorizations.
• Register patients in the practice management system.
• Coordinate communications between adjusters, nurse case managers, employers, and physician teams.
• Prepare patients for visits by ensuring forms and portals are ready.
• Enter demographics, insurance data, and financial information into the system.
• Ensure patient satisfaction targets are met.
• Follow privacy and regulatory requirements.

Skills

Medical office admin

Customer service

Multitasking

Communication skills

Insurance knowledge

Education

High school diploma

Bachelor's degree in business or healthcare administration

Tools

ModMed EHR

Athena Centricity

Job description

OrthoArizona in Phoenix, AZ is seeking a detail-oriented Workers' Comp Coordinator to join our orthopedic practice. You will manage workers' compensation appointments, registrations, authorizations, and serve as the liaison among patients, adjusters, nurse case managers, employers, and physicians.

You will ensure patients are prepared for visits, access the patient portal, and complete forms on time while maintaining high patient satisfaction in a fast-paced orthopedic practice.