Workers' Comp Claims Specialist, California

Zenith Insurance Company (United States); Roseville (CA); Hybrid; USD 78,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Life, AD&D and Disability Insurance

401(k), ESPP

Education and Training Reimbursement

10 paid Company Holidays

2 Personal Days

2 Floating Holidays

Employee Assistance Program (EAP)

Benefits page details

Job summary

Zenith Insurance Company, a leading workers’ compensation specialist, seeks a claims professional to investigate liability and settlements, interview medical professionals and claimants, and determine compensability. You will manage reserves, communicate with injured workers, and coordinate with insurers to protect the company’s interests.

Hybrid in-office role requiring proximity to California offices, with a focus on thorough investigations, accurate documentation, and timely case closure.

Qualifications

• Strong verbal and written communication skills.
• Good math and reading skills.
• CA hours must be up to date.
• Bilingual Spanish is a plus.

Responsibilities

• Investigate, analyze, and determine liability for claims and settlements.
• Open new claims, conduct interviews, gather information, and determine compensability.
• Set reserves and monitor life of claims, ensuring data integrity.

Skills

Communication

Math skills

Reading skills

Bilingual Spanish

Education

High School diploma or equivalent

Bachelor’s degree preferred

Self-insured designation preferred

CA hours up to date

Job description

Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

To support our hybrid work environment, candidates must be located near and able to commute to one of Zenith's California offices in Fresno, Woodland Hills, San Diego, Roseville, Dublin, or Orange on designated in-office days.

Overview

Investigate, analyze, and determine the extent of company's liability concerning Claims and attempt to effect settlement with claimants. Correspond with or interview medical specialists, agents, witnesses, or claimants to compile information. Calculate benefit payments and approve payment of Claims within a certain monetary limit. All tasks are to be performed with the goal of demonstrating Zenith's superior Claims handling expertise.

Responsibilities

• Under technical direction, works within significant limits and authority on assignments of higher technical complexity and coordination.
• Responsible for Claims management of assigned cases within guidelines of published performance standards.
• Opens new Claims, completes three-point contact, and performs needed investigations to determine compensability as well as possible subrogation or apportionment, according to state and/or Zenith’s timeframes and guidelines.
• Sets appropriate reserves according to Zenith’s timeframes and guidelines.
• Follows appropriate procedures for system documentation to preserve data integrity.
• Monitors and maintains accuracy of reserves over the life of the claim; when new information is received re-evaluates and recommends reserves according to Zenith’s standards.
• Creates and executes action plans needed to bring case to closure.
• Completes detailed settlement evaluations and recommends appropriate settlement value, within authority; negotiates claim settlements with injured workers and/or injured workers’ attorneys.
• Maintains regular contact with injured workers, employers and agents to develop positive relationships and establish credibility.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Works productively and harmoniously with others on a consistence basis.
• Respond positively to direction and criticism of performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties as assigned.

Education

• High School Diploma Or equivalent combination of training/experience required.
• Bachelor’s Degree or equivalent combination of training/experience preferred
• Self-insured designation preferred
• CA hours must be up to date

Work Experience

• 3+ years Workers' Comp claim or insurance experience required.
• Bilingual Spanish is a plus

Knowledge, Skills, And Abilities

• Basic technical workers’ compensation Claims knowledge.
• Strong verbal and written communication skills with emphasis on telephone communication required.
• Strong math and reading skills required.
• Meets all state regulatory standards regarding licensing, continuing education, and other requirements.

Pay, Benefits, And Other Information

The expected salary range for this position is $78,101.39 - $105,762.30 . Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)
• For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.