Workers' Comp Claims Examiner — Impactful, Client-Focused

ICW Group; Orlando (FL); On-site; USD 62,000 - 98,000; Full time

Job summary

ICW Group in Orlando, FL, is seeking a Claims Examiner to handle a moderately complex claims inventory with a strong focus on customer service and timely, equitable resolutions. The role requires navigating legal concepts with guidance from counsel and maintaining compliance with internal procedures and state rules.

The ideal candidate will have a bachelor’s degree and 1–4+ years of claims handling experience, excellent communication skills, and the ability to adapt in a fast-paced environment.

Qualifications

• Bachelor's degree (or equivalent) required along with 1–4+ years' related claims experience.
• Strong communication and organizational skills; ability to handle information accurately.

Responsibilities

• Manage all aspects of a moderately complex claims inventory.
• Communicate with policyholders, agents, attorneys, and witnesses to gather information and provide high-level customer service.
• Investigate claims promptly to determine exposure and make strategic recommendations.
• Use appropriate resolution tactics to drive favorable results while adhering to guidelines and procedures.
• Collaborate with defense counsel during litigation and monitor legal fees and costs.

Skills

Communication

Time management

Organization

Learn new technology

Education

Bachelor's degree

Job description

ICW Group in Orlando, FL, is seeking a Claims Examiner to handle a moderately complex claims inventory with a strong focus on customer service and timely, equitable resolutions. The role requires navigating legal concepts with guidance from counsel and maintaining compliance with internal procedures and state rules.

The ideal candidate will have a bachelor’s degree and 1–4+ years of claims handling experience, excellent communication skills, and the ability to adapt in a fast-paced environment.