Workers Comp Claims Advocate

HUB International; Newport Beach (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

HUB International Limited is seeking an experienced Workers' Compensation Claims Advocate to join our team in California, focusing on a diverse client portfolio with restaurant clients as a primary focus. You will serve as a trusted advisor, building robust WC programs and providing hands-on claims advocacy across carriers, TPAs, and providers.

You will lead claims from inception to resolution, monitor reserves and settlements, and collaborate with HR and risk teams to drive favorable outcomes.

Qualifications

• Bachelor's degree from an accredited four-year institution.
• 7–10 years of experience in workers' compensation claims, risk management, or related fields.
• Deep understanding of California workers' compensation laws, regulations, and procedures.
• Experience working with insurance carriers and third‑party administrators.
• Strong analytical skills to interpret claim data and identify trends.

Responsibilities

• Manage workers' compensation claims for clients from various stages of the claim’s lifecycle.
• Follow select claims from inception through closure, ensuring optimal outcomes for clients.
• Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests.
• Monitor claim reserves, settlement negotiations, and medical management decisions.
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed.
• Partner with clients across various industries to build and refine their workers' compensation programs.
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors.
• Develop customized risk management strategies addressing unique exposures across different business operations.
• Provide guidance on return‑to‑work programs tailored to each client's operational environment and workforce needs.
• Conduct comprehensive claim reviews and present actionable findings to the client.

Skills

Analytical skills

Communication

Negotiation

Client service

Multi-tasking

Problem solving

Executive interaction

Education

Bachelor's degree

Tools

Claims management systems

Microsoft Office

Job description

About Hub

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Opportunity

We are seeking an experienced Workers' Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands‑on claims advocacy.

Key Responsibilities

• Manage workers' compensation claims for clients from various stages of the claim’s lifecycle
• Follow select claims from inception through closure, ensuring optimal outcomes for clients
• Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
• Monitor claim reserves, settlement negotiations, and medical management decisions
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
• Partner with clients across various industries to build and refine their workers' compensation programs
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
• Develop customized risk management strategies addressing unique exposures across different business operations
• Provide guidance on return‑to‑work programs tailored to each client's operational environment and workforce needs
• Conduct comprehensive claim reviews and present actionable findings to the client

Growth and Retention

• Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
• Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
• Participate in client meetings, renewal presentations, and strategic planning sessions
• Serve as subject matter expert on industry workers' compensation exposures

What You Bring To The Table

• Bachelor's degree from an accredited four-year institution
• Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
• Deep understanding of California workers' compensation laws, regulations, and procedures
• Experience working with insurance carriers and third‑party administrators
• Strong analytical skills with ability to interpret claim data and identify trends
• Proficiency in claims management systems and Microsoft Office Suite
• Experience working with restaurant, hospitality, or other service industry clients preferred
• Exceptional communication and negotiation skills
• Strong client service orientation with consultative approach
• Ability to manage multiple complex claims simultaneously
• Problem‑solving mindset with attention to detail
• Proven ability to effectively interact with all levels (including executives) within an organization

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at [phone] or [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $100,000 - $110,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid‑time‑off benefits, and eligible bonuses, equity and commissions for some positions.

LIKE US SO FAR?

Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.