Workday Integrations Manager (Global Delivery Center)

Cognizant; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Cognizant’s Workday Practice is expanding its Global Delivery Center, Manila. The Integration Manager will provide leadership to management and team members, working with clients to identify needs, staff projects, and ensure adherence to Cognizant’s delivery methodology.

The role requires strong Workday implementation experience, active Workday Integration Core certification, and the ability to manage multiple projects concurrently while maintaining high client satisfaction and project quality.

Qualifications

• Bachelor’s degree in Computer Science, IT, MIS, or IT-Engineering related field.
• Strong Workday implementation experience.
• 5 years’ experience with Workday.
• Must have active Workday Certification – Integration Core.
• Additional Certifications (Preferred) - Workday Studio, CCTPP, CCB, Financials.

Responsibilities

• Manages all aspects of customer support including workforce management, service level management, and customer relationship management
• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday ecosystem
• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
• Oversees team forecasting and utilization
• Coordinate with onshore counterparts for status, timelines, and resourcing requirements for ongoing and upcoming projects for the integrations team
• Reviews and improves deliverables produced by others to enhance methodology
• Ensures that others on the projects are utilizing the established methodology
• Leads initiatives that will help the company specially in Integrations Project Delivery
• Reinforces company policies and procedures to others.

Skills

Workday integration experience

Stakeholder management

Multi-project management

Team leadership

Client relationship management

Education

Bachelor’s degree in Computer Science, Information Technology, MIS, or IT-Engineering related field

Tools

Workday Studio

Workday Core Certification - Integration

Workday CCTPP

Workday CCB

Job description

About the Team

Cognizant Workday Practice continues to grow its Global Delivery Center in Manila. Join our dedicated team of experienced Workday professionals and be part of our dynamic, fast-paced, HR transformation consulting practice.

The Global Delivery Center (GDC) provides support to Implementation projects and Application Managed Services (AMS) enhancements across different regions. We provide workday solutions as per customer’s needs and make sure that it’s delivered on time and follows the company’s methodology.

About the Role

The Integration Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.

Key Responsibilities:

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management

• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system

• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team

• Oversees team forecasting and utilization

• Coordinate with onshore counterparts for status, timelines, and resourcing requirements for ongoing and upcoming projects for the integrations team

• Reviews and improves deliverables produced by others to enhance methodology

• Ensures that others on the projects are utilizing the established methodology

• Leads initiatives that will help the company specially in Integrations Project Delivery

• Reinforces company policies and procedures to others.

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required

• Strong Workday implementation experience

• 5 years’ experience with Workday

• Must have active Workday Certification – Integration Core

• Additional Certifications (Preferred) - Workday Studio, CCTPP, CCB, Financials.

• Good understanding of workday functional areas such as HCM, Financials

• SME of at least 1 Workday Module

• Ability to manage multiple projects and initiatives simultaneously

• Ability to identify and analyze areas of risk and develops plans to minimize.

• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.