Work-Study IT Helpdesk Assistant

City Colleges of Chicago; Chicago (IL); On-site; Full time

Job description

Federal Work Study – Lab Assistant Aide

Harry Truman Campus – Information Tech Department

The Federal Work Study program offers part‑time employment for eligible students. This position supports the Information Technology team with a wide range of tasks, from user support to administrative duties.

Essential Duties

• Serve as the initial point of contact for staff and students experiencing technical issues, both in person and over the phone.
• Greet faculty, staff, and students visiting the office and notify IT staff of their arrival.
• Log and track support helpdesk tickets and calls and escalate emergencies to senior staff.
• Assist with the setup, testing, and troubleshooting of audio/visual equipment in conference rooms, classrooms, and meeting spaces.
• Assist with clerical tasks, including data entry and organizing inventory and office supplies.
• Assist with project‑based tasks such as software and hardware rollouts, inventory management, and equipment deployment preparation.
• Adhere to the City Colleges of Chicago Customer Services Excellence Standards.
• Perform other duties as assigned.

Eligibility Requirements

• Applicants must be 16 years or older, have work permit consent, and be eligible to work in the United States.
• Applicants must be actively attending one of the City Colleges of Chicago.
• Applicants must be enrolled in a minimum of 6 credit semester hours.
• Applicants must be pursuing an approved educational credential, degree, or certificate.
• Applicants must maintain a minimum cumulative 2.0 GPA (waived for first semester new students).
• Applicants must be in “good standing” – no City Colleges of Chicago academic restrictions.
• Applicants must not be current full or part‑time employees of the City Colleges of Chicago.
• All positions are “employment at‑will.”

Minimum Qualifications

• High School Diploma required or actively pursuing a GED at the City Colleges of Chicago.
• Knowledge of the City Colleges of Chicago system.
• Technical skills: basic understanding of computers.
• Excellent oral communication skills.
• Excellent customer service skills.
• Promotes a positive role model and favorable public image as a City Colleges of Chicago representative.
• Adheres to the City Colleges of Chicago Customer Services Excellence Standards.
• Reliable, punctual, responsible, committed to the job, and possess some computer knowledge.

Salary and Benefits

Hourly wage: $17.00 per hour. The offered rate may be adjusted based on whether the assigned location is on campus or off campus.

Equal Opportunity

City Colleges of Chicago is an Equal Opportunity Employer.