Work Order Coordinator - Dulles International Airport - IAD

Oshkosh AeroTech; Dulles Town Center (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401K

Job summary

Oshkosh AeroTech, LLC is seeking a Work Order Coordinator to coordinate customer service requests, schedule technicians, and manage data entry in our CMMS. You will serve as the primary contact for customers and vendors, ensuring efficient resource use and delivering operational reports to improve productivity.

The role emphasizes safety, teamwork, and the ability to thrive in a fast-paced, diverse environment. A valid driver’s license and airport badge eligibility are required.

Qualifications

• Valid Driver’s License.
• Airport badge eligibility for secure areas.
• Day or Night shift including weekends and holidays.
• High School diploma or GED.
• 2+ years of customer service or dispatching experience.
• 2+ years of data entry, scheduling workloads, and processing work orders.
• Bilingual in Spanish and English.
• Proficient in Microsoft Word and Excel.
• Excellent planning and organizational skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Coordinate customer service requirements with onsite maintenance personnel.
• Enter work orders into the CMMS system.
• Oversee scheduling of technicians and input of information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing technician and resource usage.
• Run operation reports and provide recommendations to improve efficiency/productivity.
• Comply with company safety program and trainings.
• Collaborate effectively in a diverse and multicultural environment.

Skills

Customer service

Dispatching

Data entry

Scheduling

Bilingual Spanish

MS Word

MS Excel

Planning

Interpersonal skills

Education

High School diploma or GED

Tools

CMMS

Job description

About Oshkosh AeroTech, An Oshkosh Company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

Job Summary

Join Oshkosh AeroTech as a Work Order Coordinator, where you’ll play a key role in coordinating customer service requests, scheduling technicians, and managing critical data entry within our computerized maintenance management system (CMMS). Serving as the primary contact for customers and vendors, you'll ensure efficient resource utilization and provide insightful operational reports aimed at improving productivity. This role is perfect for an organized individual with strong communication skills, a commitment to safety, and the ability to thrive in a diverse, fast-paced environment.

Our Benefits

Joining Oshkosh Aerotech means becoming a valued member of a dynamic team with a comprehensive benefits package, including medical, dental, vision coverage, 401K, and more!

WORK SCHEDULE

Monday - Friday from 7am - 3pm, overtime as needed

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and the input of all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Run operation reports and provide recommendations to improve efficiency/productivity.
• Comply with company safety program and trainings.
• Ability to work productively and cohesively in a diverse and multicultural environment.

Minimum Qualifications

• Valid Driver’s License
• Ability to be badged to work in secure areas of an airport
• Ability to work Day or Night shift including weekends and holidays

Prefferred Qualifications

• High School diploma or GED equivalent
• 2+ years of related experience in customer service or dispatching
• 2+ years of related experience with data entry, scheduling workloads, and processing work orders
• Bilingual in Spanish and English
• Computer skills with proficiency in Microsoft Word and Excel
• Excellent planning and organizational skills
• Excellent customer service and interpersonal skills

PHYSICAL DEMANDS

While performing the duties of Work Order Coordinator, the employee is regularly required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is often required to sit.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our talent acquisition team by email [e-mail].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.