Work- Life Specialist

Elevance Health, Inc.; Colorado Springs (CO); Hybride; USD 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase plan

401k contribution

Résumé du poste

Elevance Health, Inc. is seeking a Work-Life Specialist to act as a liaison between members and community resources, handling inbound calls in a call-center setting.

You will help connect members with housing, transportation, dependent care, and financial assistance programs, ensuring follow-up and successful connections. The role requires at least 3 years of related experience and a HS diploma; BA/BS in human services or public health is preferred.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of related experience.
• Combination of education and experience may qualify.
• BA/BS in human services or public health preferred.

Responsabilités

• Serve as liaison between Carelon members and requested resources (housing, transportation, dependent care, financial assistance).
• Handle inbound calls from members and client company representatives in a call-center setting.
• Research using internal/partner resources to locate requested services and share them with members.
• Coordinate referrals to local/state/federal programs and bridge to additional resources as needed.
• Identify barriers to plan compliance and coordinate resolutions.
• Document case and compliance updates in electronic medical records.
• Maintain relationships with contracted agencies and update the resource library.

Connaissances

Call center experience

MS Excel

MS PowerPoint

Bilingual

Formation

HS diploma or equivalent

BA/BS in human services or public health preferred

Outils

EMR software platforms

Description du poste

Work-Life Specialist

Anticipated job posting end date: 11/13/2026

Location : This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Work-Life Specialist is responsible for serving as a liaison/connector between Carelon members, and requested resources (such as housing, transportation, dependent care and financial assistance programs). Helps to bridge members to available resources and conducts follow up to ensure successful connection. The Work-Life Specialist works in a call-center setting, accepting inbound calls directly from members and client company representatives.

How you will make an impact :

• Conduct research using internal and partner resources to locate requested services and share them back with members.
• Determines need for additional services, in conjunction with case management and provider. Linkage to other available resources/services as needed, such as behavioral health services and employer sponsored benefits.
• Coordinates identification of and referral to local, state or federally funded programs.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Documents case and compliance updates in electronic medical records.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Partners closely with internal team and leadership to help maintain and update resource library.

Minimum Requirements:

• Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities & Experiences :

• We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
• BA/BS degree in human services or public health preferred.
• Experience in a Community-based or Social Work setting, or experience in Case Management Care Coordination.
• Call center experience preferred.
• Adept at all MS Office products, including Excel and PowerPoint.
• Experience with EMR software platforms.
• Bilingual candidates preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $20.92 to $26.15

Location(s): Colorado

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.