Work From Home | Hotel Reservations | Customer Service

Medium; New York (NY); Remote; USD 45,000 - 65,000; Full time

Job summary

A dedicated travel planning company is seeking customer-focused individuals as Remote Hotel Reservations Customer Service Representatives. In this role, you'll assist clients with hotel options, answer inquiries, and manage reservations. Enjoy a flexible work environment and opportunities for travel discounts. Salary ranges between $45,000 - $65,000 a year.

Benefits

Flexible remote work environment

Full training and access to booking tools

Income-earning possibilities based on performance

Exclusive travel discounts

Qualifications

• Friendly and professional demeanor required.
• Interest in travel and helping clients plan exceptional hotel stays.
• Previous experience in customer service is a plus.

Responsibilities

• Assist clients in researching and booking hotel accommodations.
• Provide accurate information about hotel options, pricing, and amenities.
• Respond promptly to client inquiries via phone, email, or messaging.
• Maintain accurate records of client interactions and reservations.
• Collaborate with team members to ensure excellent service delivery.
• Stay current on travel trends and hotel offerings.

Skills

Excellent communication skills

Customer service skills

Attention to detail

Independent work

Basic computer skills

Job description

Job Title: Work From Home – Hotel Reservations – Customer Service

Company: Destination Knot

Job Type: Flexible Schedule | Remote Work

About Destination Knot

Destination Knot is a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.

Position Overview

Destination Knot is seeking enthusiastic and customer‑focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.

This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.

Key Responsibilities

• Assist clients in researching and booking hotel accommodations
• Provide accurate information about hotel options, pricing, and amenities
• Respond promptly and professionally to client inquiries via phone, email, or online messaging
• Maintain accurate records of client interactions, preferences, and reservations
• Collaborate with other team members to ensure excellent service delivery
• Stay current on travel trends, hotel offerings, and industry updates
• Participate in virtual team meetings and training sessions

Requirements

• Excellent communication and customer service skills
• Friendly, professional demeanor and strong attention to detail
• Ability to work independently and manage tasks effectively
• Basic computer skills and reliable internet connection
• Interest in travel and helping clients plan exceptional hotel stays
• Previous experience in customer service, hospitality, or sales is a plus but not required

What We Offer

• Flexible, remote work environment
• Full training and access to booking tools and industry resources
• Supportive team culture and mentorship
• Income‑earning possibilities based on performance
• Access to exclusive travel discounts and industry perks
• Opportunities for personal and professional development

Ready to help clients book the perfect stay?

Apply today and start your journey with Destination Knot!

Salary: $45,000 - $65,000 a year