Work from Home - Customer Service Coordinator - CX Solutions

Capital One; Plano (TX); Remote; USD 43,000; Full time

Job summary

A leading financial services company is looking for a Customer Service Coordinator to provide exceptional service to customers while working from home. The ideal candidate will have a strong customer focus, effective communication skills, and at least 2 years of call center experience. This position features a competitive hourly rate and a flexible schedule. Join us to help transform banking with compassion and real solutions.

Benefits

Medical, Dental, Vision, Prescription coverage Day 1

Flexible Schedule Options

Paid Time Off

Tuition Reimbursement

401 K and Stock Purchase Plan

Qualifications

• At least 2 years of customer service or call center experience.
• Experience using Google Suite or Microsoft Office.
• Demonstrate exceptional listening and questioning techniques.

Responsibilities

• Deliver excellent customer service through various channels.
• Exercise good judgment and independent decision-making.
• Maintain a reliable private internet connection.

Skills

Strong attention to detail

Customer focus rooted in empathy

Effective communication

Good judgment

Time management

Organizational skills

Education

High School Diploma, GED, or equivalent certification

Tools

Google Suite

Microsoft Office

Job description

Work from Home – Customer Service Coordinator – CX Solutions

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 mile radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Your Voice is our Voice. We'll champion you.

The best people listen and then say, “How can I help?” That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.

More About You

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision‑making skills
• Demonstrate exceptional listening, questioning, call control, and de‑escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain a reliable private internet connection (not supplied by cellular data or a hotspot)

Compensation

• $21 per hour

Benefits

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

“At Capital One, we strive to attract the best people to give them the opportunity to be great.”

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot (preferred cable or fiber). Both hard‑wire and Wi‑Fi are acceptable if speed and security requirements are met.
• ISP download speeds on VPN must be at least 5 Mbps, with 10 Mbps preferred
• To validate ISP speeds from a Chrome browser, run a speed test on www.google.com

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change.

Work from Home Location Requirements

Candidates must live within a 100‑mile radius of the zip codes listed above and report in person, when required, with at least 24 hours notice.

• Do not maintain network‑compatible internet access
• Live or work beyond the 100‑mile radius of their dedicated location
• Live or work in the state of California

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

• Sales Territory: $43,680 – $43,680 for Customer Service Coordinator
• Plano, TX: $43,680 – $43,680 for Customer Service Coordinator
• Chesapeake, VA: $43,680 – $43,680 for Customer Service Coordinator
• Tampa, FL: $43,680 – $43,680 for Customer Service Coordinator
• Lincoln, NE: $43,680 – $43,680 for Customer Service Coordinator
• Richmond, VA: $43,680 – $43,680 for Customer Service Coordinator
• St Cloud, MN: $43,680 – $43,680 for Customer Service Coordinator

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry

Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail].

For technical support or questions about Capital One's recruiting process, send an email to [e-mail].

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