Work Design & Innovation Manager

Mercury Insurance Company; United States; Remote; USD 101,000 - 204,000; Full time

Benefits offered by this job

Competitive pay

Remote work flexibility (US)

Paid time off

Bonus programs

Comprehensive insurance coverage

401(k) with company match

Education assistance

Professional development

Job summary

Mercury Insurance is seeking a Work Design & Innovation Manager to lead AI-optimized workflows and evolving operating models. You will partner with senior leaders to design, test, and scale new approaches across divisions.

The role emphasizes change enablement, adoption tracking, and developing practical playbooks to sustain improvements in a fast-evolving AI-enabled workplace.

Qualifications

• Bachelor's degree required.
• 5–7+ years in operating model, organizational design, transformation, or related field.
• Strong value realization, data-driven orientation, and measurable outcomes.
• Experience redesigning workflows and roles in complex organizations.
• Leadership of cross-functional initiatives with structured problem solving.

Responsibilities

• Lead work redesign across divisions to deliver AI-optimized workflows.
• Co-create end-to-end workflows aligning human and AI capabilities.
• Set success criteria, baselines, and measurement for improvements.
• Lead pilots and change enablement with clear metrics.
• Develop dashboards to monitor adoption and impact.
• Document playbooks and scale consistent methods across efforts.

Skills

Strategic leadership

AI integration

Stakeholder engagement

Change management

Data-driven decisions

Workflow design

Education

Bachelor's degree

Tools

Glean AI

Job description

Overview

Position Summary:

Exciting opportunity for an innovative work redesign leader – at the intersection of operating model design, change management, and process design—including demonstrated expertise in AI integration and a passion for making it a reality!

Work Design & Innovation is a new function at Mercury focused on spearheading future-forward ways of working and redesigning work for the age of AI. The Work Design & Innovation Manager helps shape how work works at Mercury by leading complex work redesign efforts across divisions and advancing the methods, tools, and measurement used to deliver them. Reporting to the Director of Work Design & Innovation, this individual contributor partners with business leaders and cross-functional stakeholders to establish a north star and lead the design and delivery of AI-optimized workflows, role evolutions, and skills development. In parallel, the role advances the broader work design practice by refining delivery tools, improving measurement approaches, documenting playbooks, and helping scale consistent, high-quality methods across efforts.

Geo-Salary Information

An in-person interview may be required during the hiring process

$101,167 to $204,439 (NJ, NY, WA, HI, AK, MD, CT, RI, MA) $91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $82,773 to $167,268 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA: Typical hiring range is $137,523 to $168,083

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Work redesign development and delivery, incl. Value realization, Process improvement and Innovation

• Lead discovery and current-state assessments in partnership with business functions to understand workflows, decision points, team interactions, role clarity, and sources of friction.
• Establish the intended business, customer, and employee outcomes for each redesign effort, including clear success criteria; establish practical baselines and measurement to assess improvement.
• Lead the co-creation and end-to-end design of workflows in which human expertise and AI capabilities complement one another to achieve desired outcomes.
• Lead workshops, working sessions, and stakeholder discussions to identify and prioritize opportunities for AI optimization (automation, assistive pilots, agents) and the implementation needs required to realize value.
• Assess and prioritize opportunities to improve coordination, decision-making, handoffs, and team effectiveness across targeted workflows or organizational areas.
• Ensure redesigned processes and practices are documented, measurable, and embedded into day-to-day operations.
• Establish accountability with stakeholders to monitor outcomes against agreed success criteria, gather stakeholder and user feedback, and use insights to identify course corrections and additional improvement opportunities.
• Own and continuously evolve work design methods, tools, templates, and delivery approaches for division- or initiative-specific redesign efforts.

Stakeholder engagement, change enablement and cross-functional partnership

• Establish trusted partnerships with Sr leaders, team leaders and team members across functions to ensure redesign efforts are grounded in business context and operational realities.
• Translate broad transformation goals into practical redesign actions that teams can adopt and sustain.
• Advise Sr leaders, team leaders and teams through change by providing structure, facilitation, communication support, and practical implementation guidance.
• Lead pilots through full implementation with clear success measures, feedback loops, and change support.

Track adoption, feedback & improvement

• Own adoption, feedback, and improvement tracking, including building dashboards that show how adoption of redesigned work is progressing.
• Lead cross-functional efforts across Mercury to gather feedback and lightweight metrics, surface insights, and identify improvement opportunities.
• Establish and maintain documentation, action logs, and decision records so the lane’s work is transparent and easy to build on.
• Use evidence to recommend what to refine, scale, or retire.

Qualifications

Education

Minimum:

• Bachelor’s degree.

Experience:

Minimum:

• 5-7+ years of experience in operating model or organizational design, transformation, process improvement, organization design, work design, or a related field.
• Strong value realization and data-driven orientation, with a proven track record of defining success criteria and measures and tracking results over time.
• Demonstrated experience redesigning and documenting workflows, roles, team practices, operating models, or ways of working in a complex organization.
• Demonstrated experience leading cross-functional initiatives that require structured problem solving, stakeholder alignment, and implementation discipline.
• Demonstrated ability to use data, feedback, and measurable outcomes to inform recommendations and evaluate impact.
• Working knowledge of continuous improvement, service design, systems thinking, or similar approaches.

Preferred:

• Consulting experience
• Experience with Glean or similar AI platforms a plus
• Experience with the insurance industry

Skills & Abilities

Minimum:

• A self-directed leader and natural driver, energized by building something new and tackling the challenges that come with it.
• Able to move fluidly between strategic, tactical, and operational levels, translating strategic outcomes into detailed workflows that are practical, measurable, and sustainable.
• Demonstrated ability to apply AI and collaboration tools hands-on, learn quickly, and continuously redesign how you work using AI to amplify your impact.
• Strategic and creative builder of high-quality collateral—from workflow designs and operating models/team structures to role descriptions and skill journeys.
• Highly organized, reliable, and detail-oriented; keeps many pieces moving without dropping details and takes pride in polished, consistent work.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here:https://www.mercuryinsurance.com/about/careers

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Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $101,167.00 - USD $204,439.00 /Yr.