Work Control Scheduler

ServiceSource; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage for you and yourFamily

Company-paid Disability Insurance

403(b) retirement plan with company-m匹

Flexible Spending Accounts / HealthSav

Employee Assistance Program

Wellness Program

Tuition Assistance

Generous paid time off

Job summary

ServiceSource is hiring a Work Order Coordinator to manage facility maintenance data in NEXGEN, track work orders, and prepare routine reports. You will coordinate with vendors, schedule maintenance, and ensure access to facilities for service visits.

The role supports compliance and timely reporting within a government-focused environment. Required are a high school diploma or GED with at least two years in data entry or facilities support; proficiency with MS Excel/Word and CMMS systems; and

Qualifications

• High school diploma or GED required; associate degree preferred.
• Two years of data entry, work order tracking, or facilities support experience.
• Proficiency in Excel/Word; familiarity with NEXGEN or CMMS preferred.
• Strong organizational and communication skills; attention to detail.

Responsibilities

• Enter and maintain facility work order data in a CMMS (NEXGEN); keep records organized.
• Monitor open work orders, track status, and perform follow-up actions.
• Prepare daily, weekly, and monthly reports and performance records.
• Assist with vendor scheduling and ensure access to facilities for services.
• Support compliance documentation and internal audits as needed.

Skills

Verbal communication

Written communication

Multi-tasking

Presentation skills

MS Excel

MS Word

NEXGEN CMMS

Vendor coordination

Organizational skills

Attention to detail

Background check readiness

Education

High school diploma or GED

Associate degree in administrative services or related field

Tools

NEXGEN CMMS

Microsoft Excel

Microsoft Word

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

The Work Order Coordinator is responsible for managing the entry, tracking, and reporting of facility maintenance work orders using the Government’s NEXGEN system, supporting dormitory facilities / buildings. This position also includes vendor scheduling support and quality control of submitted data and service reports. The role ensures timely documentation, facilitates efficient vendor response, and supports contract compliance through accurate and timely reporting.

Primary Duties

• Enter and maintain facility work order data using a computerized maintenance management system (e.g., NEXGEN). Maintain organized records of work orders, vendor visits, and inspection results.
• Monitor open work orders and assist with status tracking, updates, and follow-up actions.
• Prepare and submit routine and ad-hoc reports, including daily logs, weekly summaries, and monthly performance records.
• Support emergency reporting procedures by documenting and escalating urgent maintenance issues within required timeframes.
• Assist with vendor coordination by scheduling maintenance appointments and ensuring appropriate access to facilities.

Additional Responsibilities

• Support quality control by reviewing submitted data and reports for completeness, consistency, and accuracy.
• Coordinate with on-site maintenance staff, supervisors, and other stakeholders to ensure smooth information flow and task execution.
• Assist with compliance documentation and support internal audits or inspection readiness activities.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required. Associate degree in administrative services or related field preferred.
• At least two years of data entry experience, work order tracking, or facilities operations support required.

Knowledge, Skills, And Abilities

• Excellent verbal, written, multi-tasking and presentation skills.
• Proficiency in Microsoft Excel and Word required; experience with NEXGEN or similar CMMS platforms preferred.
• Excellent organizational skills and attention to detail.
• Strong communication and coordination skills, particularly with vendor scheduling.
• Ability to coordinate and communicate effectively with vendors, facility personnel, and government staff.
• Experience in scheduling and tracking vendor service appointments and documenting follow-up actions.
• Must be able to pass a background check and complete required government training, including Cyber Awareness and NEXGEN use.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and act upon those conclusions as may be deemed necessary.
• Must be a well-organized, detail-oriented, self-directed, articulate team player able to relate to customers and employees at all levels.
• Must possess the ability to solve a variety of logistical and customer service related challenges in a timely manner.
• Must demonstrate the ability to work well under pressure and consistently meet tight deadlines in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information