Work Based Learning Program Data Center Operations Technician

Amazon Web Services (AWS); San Francisco (CA); On-site; USD 37,000 - 63,000; Full time

Job summary

Amazon Data Services, Inc. is seeking Data Center Technicians as part of the Work Based Learning Program (WBLP).

This 12-month trainee position reports to a site location in the SFO facilities and requires the successful candidate to participate in shift rotations to support 24/7 data center operations. The program emphasizes safety training and hands-on learning across hardware, software, and network domains.

Qualifications

• High school diploma or equivalent required.
• Willingness to participate in shift rotations to support 24/7 data center operations.
• Experience with basic computer hardware/components is a plus.

Responsibilities

• Take ownership of technical issues reported by customers, and coordinate with other teams to resolve them.
• Diagnose problems to identify root causes and understand the broader context.
• Maintain SLAs through proactive issue detection and reporting.

Skills

Hardware knowledge

Microsoft Office

Ticketing systems

STEM education

Education

High school diploma

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This trainee position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings in 2026. Trainees will participate in our 12-month work and training program in our SFO facilities.

Physical Requirements (reasonable Accommodations Available)

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds


• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed


• Working in cramped and/or elevated and/or noisy environments


• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day


• Ascending and descending ladders, stairs, and gangways safely and without limitation


• Tolerance for working in non-climate-controlled environments with temperature fluctuations

NOTE: Amazon is not able to provide immigration sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Persons (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities

Day in The Life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution


• Solve problems at their root and step back to understand the broader context


• Maintain service level agreements through the implementation of proactive issue detection and reporting

You may be required to work shifts that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.

About The Team

AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon ( diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• High school or equivalent diploma


• Are 18 years of age or older


• Willingness to participate in shift rotations to support 24/7 data center operations.

Preferred Qualifications

• Knowledge of computer hardware components and operating systems


• Experience with Microsoft Office products and applications


• Experience managing work and priorities through a ticketing system and coordination with Manager


• STEM classes or vocational course curriculum education

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, CA, San Francisco - 26.53 - 46.53 USD hourly

Company - Amazon Data Services, Inc.

Job ID: A10442767