Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

MCI; Louisiana; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading call center enterprise is seeking a Work-at-Home Inbound Insurance Agent in Louisiana. The role involves handling customer inquiries and processing orders while maintaining a high level of service. Ideal candidates are reliable, possess strong communication skills, and have a customer-oriented approach. The position offers paid training and additional benefits, with a remote work arrangement.

Benefits

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Utilize training to answer customer questions and sell products.
• Resolve customer issues and provide accurate information.

Skills

Organizational skills

Written communication

Oral communication

Multi-tasking

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) – join to apply for the Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at MCI.

Remote Work-at-Home • Full-Time • Hourly + Bonus

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Background & Screening

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

What You Can Expect from MCI

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full-time employees eligible for medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days (options vary by location).
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage available.
• Life Insurance: Access life insurance options.
• Career Growth: Focus on internal promotions and advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Casual Dress Code: Be comfortable while you work.

EEO & Company Information

MCI is an equal opportunity employer. All aspects of employment at MCI are based on merit and qualifications. MCI is committed to a diverse and inclusive environment and prohibits discrimination based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Reasonable accommodations may be provided to qualified applicants with disabilities. MCI may revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.