Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Business Process Outsourcing (BPO) sector offers a customer service role with flexible schedules and the option to work from home. This position requires excellent communication skills and problem-solving abilities, along with the opportunity for career growth and bonuses. Join a dynamic environment that prioritizes employee engagement and offers comprehensive benefits, including medical coverage and paid training.

Benefits

Comprehensive benefits

Paid training

Flexible schedules

Engaging work environment

Casual dress code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are essential.
• Ability to type swiftly and accurately (20+ words per minute) is required.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade services.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay structure with hourly rates plus bonus opportunities
- Comprehensive benefits including medical, dental, vision, and life insurance
- Flexible schedules and the option to work from home
- Paid training and opportunities for career growth and advancement
- Engaging work environment with daily contests and prizes
- Casual dress code promoting comfort while you work

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers effectively
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
- Aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #FlexibleSchedules

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