Work at Home Customer Service Agent (Full-Time & Part-Time) (TN)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the Business Process Outsourcing sector as a Customer Service Representative. This role involves assisting customers through effective communication and problem-solving from a remote workspace, with opportunities for bonuses and career advancement. Comprehensive health benefits are available after 90 days, alongside paid training and time off.

Benefits

Paid training and time off

Comprehensive health benefits

Remote work-from-home flexibility

Career advancement opportunities

Engaging work environment with contests and prizes

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type 20+ words per minute.

Responsibilities

• Listen to customers and resolve their issues effectively.
• Utilize systems and technology for account management tasks.
• Explain products and ensure first call resolution.

Skills

Organizational skills

Communication skills

Typing skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay plus bonuses
- Remote work-from-home flexibility
- Paid training and paid time off
- Comprehensive health benefits including medical, dental, and vision after 90 days
- Opportunities for career advancement and internal promotions
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong customer service orientation with skills in empathy and responsiveness
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Experience in a fast-paced work environment
- Aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with a strong focus on attendance and punctuality

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerOpportunities #HealthBenefits

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