Work at Home Customer Service Agent (Full-Time & Part-Time) NM)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Business Process Outsourcing sector offers an exciting customer service opportunity with competitive pay and benefits. Employees enjoy a flexible work-from-home schedule and opportunities for growth within a supportive and engaging environment focused on employee success and satisfaction.

Benefits

Comprehensive benefits including medical, dental, and vision

Paid time off and training

Work-life balance with flexible schedules

Opportunities for career growth

Engaging work environment with contests

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems for effective account management.
• Identify sales opportunities and explain products.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Basic knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay with bonus opportunities
- Work from home with flexible schedules
- Comprehensive benefits including medical, dental, and vision coverage
- Paid time off and paid training to support work-life balance
- Opportunities for career growth and internal promotions
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for effective account management
- Identify sales opportunities and apply skills to upgrade services
- Explain products and processes to customers clearly
- Escalate customer dissatisfaction appropriately to management

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Ability to thrive in a fast-paced environment with change and ambiguity
- Experience in customer service or a related field

#BusinessProcessOutsourcing #RemoteWork #CareerGrowth #CustomerService #FlexibleSchedules

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.