Work at Home Customer Service Agent (Full-Time & Part-Time) NE)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Business Process Outsourcing industry is seeking customer service representatives in a flexible work environment. Responsibilities include listening to customer needs and resolving issues effectively. The role offers competitive hourly pay, bonuses, and opportunities for growth within the company. Ideal candidates should have strong communication skills and be proficient in Microsoft Office.

Benefits

Paid Time Off

Paid holidays

Comprehensive medical, dental, and vision coverage

Flexible schedules

Engaging work environment with contests and prizes

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Listen to customers, understand needs, and resolve issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities and apply sales skills.

Skills

Organizational skills

Communication skills

Typing ability

Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Hourly pay plus bonuses
- Paid Time Off and paid holidays
- Comprehensive medical, dental, and vision coverage after 90 days for full-time employees
- Opportunities for career growth and internal promotions
- Flexible schedules and remote work options
- Engaging work environment with daily contests and prizes

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system

How to Stand Out (Preferred Qualifications):
- Experience in customer service or related fields
- Strong conflict resolution and negotiation skills
- Ability to thrive in a fast-paced environment
- Proven ability to build relationships with team members and customers

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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