Work at Home Customer Service Agent (Full-Time & Part-Time) (NC)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the Business Process Outsourcing industry is seeking customer service representatives for remote roles. This position offers competitive pay, bonuses, and comprehensive benefits while providing opportunities for career growth. Ideal candidates will possess strong communication skills and a high school diploma.

Benefits

Competitive hourly pay plus bonuses

Comprehensive benefits package

Paid training

Qualifications

• Must be 18 years of age or older.
• Able to type 20+ words per minute.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems to manage customer accounts.
• Recognize sales opportunities.

Skills

Organizational skills

Communication skills

Problem-solving skills

Typing skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonuses
- Opportunity for career advancement and growth within the organization
- Remote work flexibility, allowing you to work from home
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Fun and engaging work environment with daily contests and prizes
- Paid training to help you develop new skills

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to manage customer accounts effectively
- Recognize sales opportunities and apply skills to upgrade products and services
- Explain products and processes to customers clearly
- Ensure first-call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Familiarity with Windows operating systems
- Strong aptitude for conflict resolution and negotiation
- Ability to thrive in a fast-paced environment

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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