Work at Home Customer Service Agent (Full-Time & Part-Time) (MO)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

MCI is seeking customer service representatives for a remote position in the Business Process Outsourcing industry. Candidates will manage customer inquiries and leverage technology to enhance service delivery. This role offers competitive pay, paid training, and opportunities for career growth along with comprehensive benefits after 90 days of employment.

Benefits

Paid training

Paid time off

Comprehensive medical, dental, and vision benefits

Fun work environment with contests and prizes

Qualifications

• Must be 18 years or older.
• Excellent organizational, written, and oral communication skills are required.
• Ability to type swiftly and accurately (20+ words a minute).

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology for account management tasks.
• Recognize sales opportunities to upgrade services.

Skills

Organizational skills

Written communication

Oral communication

Typing speed

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive hourly pay plus bonus opportunities
- Remote work-from-home flexibility
- Paid training and paid time off to support work-life balance
- Comprehensive medical, dental, and vision benefits available after 90 days
- Fun and engaging work environment with daily contests and prizes
- Opportunities for career growth and internal promotions

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes to customers
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in customer service or sales roles
- Familiarity with conflict resolution, problem-solving, and negotiation skills
- Strong team orientation and customer focus

#BusinessProcessOutsourcing #RemoteWork #CustomerService #CareerGrowth #CompetitivePay

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