Work at Home Customer Service Agent (Full-Time & Part-Time) KS)

MCI; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Business Process Outsourcing (BPO) is seeking customer service representatives. This role involves resolving customer issues, utilizing technology, and enhancing customer experiences. Competitive pay, a comprehensive benefits package, and opportunities for career growth are offered alongside a fun and engaging work environment, with flexibility for remote work.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

Paid Time Off and paid holidays

Opportunities for career growth and internal promotions

Engaging work environment with daily contests and prizes

Work from home flexibility

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Experience in customer service or related fields preferred.

Responsibilities

• Listen to customers and resolve issues effectively.
• Utilize systems and technology for efficient account management.
• Identify sales opportunities to enhance customer experience.

Skills

Organizational skills

Written communication skills

Oral communication skills

Problem-solving

Negotiation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive pay structure with hourly rates plus bonuses
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off and paid holidays for work-life balance
- Opportunities for career growth and internal promotions
- Engaging and fun work environment with daily contests and prizes
- Work from home flexibility with a supportive team culture

What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for efficient account management
- Identify sales opportunities and apply sales skills to enhance customer experience
- Explain products and processes to customers clearly
- Collaborate with management to address and escalate customer dissatisfaction

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Strong aptitude for conflict resolution, problem-solving, and negotiation
- Highly reliable with the ability to maintain regular attendance and punctuality
- Ability to thrive in a fast-paced and dynamic work environment
- Experience in customer service or related fields

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #TeamCulture

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