WMCH Admission Clerk (Casual)

WVU Medicine; Weirton (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

WMCH Weirton Medical Center is seeking an admissions and registration professional to greet patients, verify demographics and insurance, and coordinate outpatient and inpatient scheduling. The role includes preparing charts, handling room assignments, and documenting charges and admissions to ensure accurate daily census.

The position requires strong communication skills, attention to detail, and the ability to work with medical staff and office personnel in a fast-paced hospital environment in

Qualifications

• Excellent written and verbal communication skills.
• Experience in admissions and registration preferred.
• Attention to detail and accuracy in processing information.

Responsibilities

• Greet patients and the patient/legal representative and determine needed service.
• Interview to obtain complete demographic and insurance verification information.
• Explain forms and inform patients of their rights and hospital policies.
• Prepare patient charts and coordinate room assignments per policy.
• Enter orders and schedule appointments and inpatient reservations.
• Document scheduling, admissions, and transfers accurately for daily census.
• Collect co-pays and self-pays in the Emergency Department as applicable.
• Operate hospital switchboard and provide courteous service to patients and staff.

Skills

Communication skills

Education

High school diploma

Job description

Interviews patient/legal representative to obtain demographic and verification of verification of insurance information. Obtains required signatures Informs patient of their rights. Works directly with the Medical/Dental Staff and their office personnel for scheduling of outpatient services and inpatient reservations.

Education, Certification, and/or Licensure

• High school diploma or equivalent.

Preferred Qualifications

• One (1) year experience in admissions and registration.

CORE DUTIES AND RESPONSIBILITIES

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Promptly acknowledges and greets patient/legal representative. Determines appropriate service and assesses patient acuity.
• Interviews patient/legal representative to obtain complete accurate information, in a timely courteous manner.
• Explains all forms requiring signatures, informs patient of their rights, and provides hospital information/brochures.
• Prepares appropriate chart.
• Determines, coordinates and secures appropriate patient room assignments based on current policy.
• Ensures proper transportation of patient to appropriate nursing unit or ancillary department.
• Enters appropriate ancillary testing orders.
• Evaluates and enters the emergency room charges accurately for services for services, pharmaceuticals and supplies rendered.
• Accurately documents all scheduling and reservations called in by physician and/or their office staff.
• Investigates, resolves and documents problems in a timely, efficient manner. Contacts Medical/Dental Staff, Nursing Units and Patient Care Administrator as needed.
• Maintains current knowledge of State, Federal and individual insurance procedures related to the hospital’s registration functions.
• Responsible for checking and reconciling all admissions, discharges and transfers, which are used to establish the daily census records for the hospital.
• Maintains adequate supply of office materials; orders replenishments from Materials Management.
• Maintains control of keys distributed for the PBX, Weir Conference Room and Starvaggi Board Room.
• Documents and secures patient valuables in the safe when left with the Admitting Office for security purposes.
• Responsible for checking the admission report which is generated daily, for proper transfer of charges to the appropriate patient account.
• Responsible for the collection of money for: patients who request a private room, respite care services, and point of service collection.
• When working in the Emergency Department responsible for collecting co-pays and self pays for Emergency Department visits.
• Operates the hospital switchboard in an efficient, courteous manner.
• Executes emergency plans calmly and promptly, according to established departmental and hospital procedures.
• Maintains accurate records of patients, medical staff and all hospital personnel, necessary for efficient communication and continuum of patient care.
• Performs additional duties such as, but not limited to: answering telephones, taking and providing information, as necessary.
• Provides and gives professional, cooperative and courteous service to patients, visitors, telephone callers, medical/dental staff, and fellow employees, while maintaining confidentiality of patient, employee and hospital information at all times.
• Each employee has a fundamental responsibility to safeguard patients' rights and demonstrate respect for such patient needs as confidentiality, privacy, security, complaint resolution, spiritual counseling, and communication.
• Attends in-services and other educational programs as required.
• Attends and participates actively in a minimum of three staff meetings annually.
• Determines areas of self improvement; writes goals on performance appraisal.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods of time.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment.

Skills And Abilities

• Excellent written and verbal communication skills.

Scheduled Weekly Hours

8

Shift

United States of America (Non-Exempt)

Company

WMCH Weirton Medical Center

Cost Center

545 WMCH Patient Access

Address

601 Colliers Way
Weirton
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.