Wireless Tech Advisor (Stock‑Eligible Growth)

T-Mobile; Town of Cheektowaga (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off & holidays

Job summary

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role offers an hourly base pay of $18.00 plus $5.00 per hour training pay. After 90 days, eligible for promotion to Mobile Expert with an annual incentive target of $18,000; a guaranteed $20/hour inclusive of base pay and incentives, plus an annual stock grant.

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service or sales (Retail preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is an Equal Opportunity Employer. This role supports retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role offers an hourly base pay of $18.00 plus $5.00 per hour training pay. After 90 days, eligible for promotion to Mobile Expert with an annual incentive target of $18,000; a guaranteed $20/hour inclusive of base pay and incentives, plus an annual stock grant.