Wireless Solutions Advisor

Towson; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

Cavalier Innovations in Richmond, VA is seeking a Wireless Customer Service Associate to engage with customers and provide tailored wireless solutions. In this role, you will assist with account updates, recommend personalized options, and ensure a positive customer experience.

The ideal candidate has a high school diploma and 1-2 years of customer-facing experience. Enjoy hands-on training, growth opportunities, and becoming an essential part of a supportive team.

Qualifications

• 1–2 years of experience in sales, customer service, or another customer-facing role.
• Strong communication skills and a natural ability to connect with people.
• Goal-driven mindset with flexibility to adapt to changing priorities.

Responsibilities

• Engage with customers to explain wireless plans and device options.
• Recommend personalized solutions based on customer needs.
• Assist with account updates, activations, and troubleshooting.
• Stay informed about new promotions and products.
• Collaborate with team to enhance customer experiences.

Skills

Communication skills

Customer service experience

Sales experience

Education

High school diploma or equivalent

College coursework in Business, Communications, or Marketing

Job description

Cavalier Innovations in Richmond, VA is seeking a Wireless Customer Service Associate to engage with customers and provide tailored wireless solutions. In this role, you will assist with account updates, recommend personalized options, and ensure a positive customer experience.

The ideal candidate has a high school diploma and 1-2 years of customer-facing experience. Enjoy hands-on training, growth opportunities, and becoming an essential part of a supportive team.