Wireless Sales Manager - W0200/W1602

OSL Retail Services; Springfield (IL); Sur place; USD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Up to 50% wireless discount

RRSP matching

Paid vacation

Training and development programs

Employee Assistance Program

Discount programs

Résumé du poste

OSL Retail Services is seeking a Wireless Manager in Springfield, IL to lead a dynamic wireless sales team. You will manage daily operations, coach staff, and drive profitable sales while delivering outstanding customer experiences in a fast-paced environment.

Reporting to the District Manager, you will optimize processes, monitor inventory, and ensure staff are well-informed about products and promotions. Join a team focused on growth, learning, and exceptional service.

Qualifications

• Retail management experience in wireless or electronics.
• Drive team performance and exceed sales targets.
• Strong communication and presentation skills for leadership and customer interactions.
• Excellent customer service with proactive problem solving.
• Physically capable to lift 30-50 pounds and stand/walk for extended periods.

Responsabilités

• Oversee daily wireless department operations and ensure efficient service delivery.
• Supervise and train a team of sales associates, including scheduling and performance evaluation.
• Drive sales targets by motivating the team and implementing effective strategies.
• Maintain product knowledge and ensure team stays informed.
• Monitor inventory and ensure proper display according to company standards.
• Address customer inquiries and resolve issues to maintain high satisfaction.
• Conduct regular team meetings on goals, promotions, and changes.
• Analyze sales data, forecast trends, and adjust strategies accordingly.
• Coordinate with marketing for campaigns and promotions.
• Manage department budget and operational expenses.

Connaissances

Leadership

Sales proficiency

Customer focus

Communication

Problem solving

Adaptability

Organizational skills

Technical acumen

Outils

Retail management software

Description du poste

Overview

Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high-energy retail environment, your journey with us begins now!

Become an impactful change agent as our next Wireless Manager

You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.

We offer exceptional benefits with YOU in mind

We champion your professional and personal advancement with a competitive base salary, commissions, and quarterly performance bonuses, complemented by extensive employee discounts, including up to 50% off wireless services and RRSP matching. Earn 50-65k annually (and potential to make more!) Enjoy paid vacation, comprehensive training, and career development opportunities designed to foster your growth. Additionally, through our Employee Assistance Program and participation in OSL’s People and Culture Programs, such as OSL Cares and the Women’s Empowerment Mission, we provide a supportive and empowering environment.

Ready to propel your team toward unparalleled sales and service success?

Discover how you can make a positive impact as a Wireless Manager at OSL – check out all the job details below. Seize the opportunity to redefine customer service and operational excellence in the wireless retail sector – let’s talk.

CORE ATTRIBUTES

What You Bring To The Team

• Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service
• Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales
• Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth
• Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly
• Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively
• Problem‑Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment
• Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges
• Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations

Responsibilities

What You Can Expect Day‑to‑Day

As a Wireless Manager, Your Daily Responsibilities Include

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
• Analyze sales figures, forecast future sales, and adapt strategies to market trends
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives
• Ensure compliance with all company policies and procedures as well as legal regulations
• Manage the department budget, including labor costs, supplies, and other expenses
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
• Report to upper management on sales results, potential customer issues, and the overall performance of the department
• Various other duties, as needed

Requirements

What it Takes

The most successful Wireless Managers are dynamic leaders who bolster store performance through strategic sales initiatives and exceptional leadership.

Minimum Required

This is a full‑time role that requires flexibility to work various schedules, including days, evenings, and weekends.

• Retail management experience in wireless or electronics
• Demonstrated ability to drive team performance, sales results, and service quality
• Strong communication and presentation skills, essential for effective leadership and customer interactions
• Excellent customer service skills, with a proactive approach, attention to detail, and problem‑solving capabilities
• Physical ability to lift 30-50 pounds
• Capability to stand or walk for extended periods during shifts

Preferred

• Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Our Commitment to You

Our success is our success. For us, business is personal. OSL is a dynamic and people‑centric company excelling in outsourced sales services for North America’s leading Fortune 500 firms. We’ve built our legacy on passionate employees, exceptional customer service, and enduring relationships. We offer an exceptional benefits package, a dynamic environment prioritizing people, and the unsurpassed opportunity to learn, grow, and thrive. Our commitment to our team is evident in our personalized in‑store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential. We understand the importance of financial flexibility, which is why we provide daily access to earnings through Dailypay & Wisely cards, along with various discount programs. At OSL, we are committed to each employee’s success and well‑being – both personally and professionally. If you’re a strategic, results‑driven leader with a knack for driving sales in the technology sector, we’d welcome the chance to start a conversation.

We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills‑matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at [e-mail].