Wireless Retail Store Manager - 2 Rogers

Crown Wireless Corp; Fort Smith (AR); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Uncapped commissions

Bonuses

Wellness package

401(k) plan

Paid time off

Employee discounts

Cricket apparel

Job summary

Crown Wireless Corp is seeking a Wireless Retail Store Manager for the Fort Smith area. You will lead daily store operations, drive sales, and ensure an outstanding customer experience while managing a team of sales associates.

Join a fast-growing Cricket Wireless retailer offering uncapped commissions, bonuses, and growth opportunities. Responsibilities include coaching staff, managing inventory, and representing the Cricket brand at local events.

Qualifications

• Previous retail or customer service management experience is required.
• Proven leadership and ability to develop employees.
• Ability to work flexible hours, including weekends and holidays, at multiple locations.
• Tech-savvy and comfortable with interactive devices and systems.
• Must have a valid driver’s license and be able to pass a background check.

Responsibilities

• Deliver an unforgettable customer experience every day.
• Drive store to achieve sales metrics and goals.
• Protect company assets and ensure operational compliance.
• Keep up to date on promos, price changes and policy updates.
• Sell Cricket Wireless plans, devices, accessories and high‑speed internet.
• Achieve and beat sales goals for phones, accessories, plans, add-ons, retention and autopay.
• Maintain store cleanliness, displays, and inventory accuracy.
• Lead, coach and develop sales associates to improve results.
• Oversee opening/closing, cash handling, and daily operations.
• Recruit and onboard new team members and conduct staff meetings.

Skills

Leadership

Sales

Customer service

Team development

Communication

Job description

Position:Wireless Retail Store Manager - 2 Rogers

Location: Fort Smith, AR

Job Id:4072-CRK578 - 2222 Rogers

# of Openings:1

Cricket Wireless Retail Store Manager

Cricket by Crown Wireless

Crown Wireless is one of the largest authorized Cricket Wireless retailers in the country, with more than 220 locations, focusing on promoting from within. We are looking for highly motivated, competitive, customer-focused individuals to join our team. Hourly pay plus commissions that are paid out bi-weekly, in addition to monthly bonuses and contests.

In this role, you will earn between $19.00 and $23.00 an hour when you combine your hourly rate and commission.

Launch your sales career in wireless; no prior sales experience required! If you love your phone, enjoy talking to people and want a job where your energy and effort translate directly to extra money, this role is for you.

Join a fast-growing team where you can build skills, have fun and grow your career.

The Role:

As a Cricket Wireless Retail Store Manager, your goal is to ensure the success of the store. Your mission is to:

• Deliver an unforgettable customer experience each day.
• Drive your store to achieve sales metrics and goals.
• Protect company assets and ensure operational compliance.

We Offer:

• Uncapped commissions and bonuses, the more you sell, the more you earn.
• Tenure increase program
• Growth opportunities
• A complete wellness package including medical, dental, vision coverage and more.
• 401(k) plan with company contribution
• Paid time off
• Employee discounts on accessories and Cricket monthly service plan.
• Cricket team color apparel provided.

Responsibilities:

• Keep yourself up to date on new promos, price changes and policy updates.
• Sell Cricket Wireless plans, devices, accessories and high speed internet.
• Achieve and beat sales goals for phones, accessories, plans, add-ons, retention and autopay.
• Deliver outstanding customer service from greeting to goodbye.
• Maintain store cleanliness, keep displays current and merchandise to ensure the store is well stocked and organized.
• Help customers understand Cricket products, features, and services.
• Enjoy developing and maintaining relationships with co-workers and consumers.
• Complete operational duties accurately and within required timeframes.
• Work flexible hours, weekend and holidays at various locations.
• Join in local marketing and community events to promote the brand.
• Bring the energy: Motivate your team, create a fun, engaging sales floor.
• Run a tight ship: Own opening/closing, cash handling, daily operations and store standards.
• Lead and develop: Coach and mentor sales associates: give feedback that drives results.
• Coach Up Your Team in all aspects of wireless sales and service.
• Provide positive reinforcement and training to promote the learning and growth of sales associates.
• Train for excellence: Ensure 100% completion of all required Company & Cricket training monthly and annually.
• Control Inventory: Manage receiving PO’s and returns. Communicates and process any discrepancies.
• Own the customer experience: Resolve escalations and build lasting customer relationships.
• Build the brand: Keep merchandising on point and aligned with Cricket brand standards.
• Recruit and onboard: Help hire, interview and bring new talent onto the team.
• Communicate and connect: Conduct regular staff meetings to communicate promos, goals, trends, and store performance.
• Protect the business: Uphold store safety and asset security procedures.
• Grow your market: Lead local grassroots marketing and prospecting initiatives. Solicit, coordinate, and participate in community events.

Requirements:

• Previous retail or customer service management required.
• Proven leadership and employee development skills.
• Attendance at off-site events during and after business hours.
• Ability to use reliable personal transportation to make daily bank runs to submit deposits.
• Ability to stand for extended periods and work flexible hours, weekends, and during peak retail selling periods. Work at various locations may also be required.
• Tech-savvy and enjoy working with interactive technology devices.
• Collaborative, energetic and driven to close sales and hit goals.
• Independent and self-motivated team player.
• Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
• Must have a valid driver's license, insurance and be able to pass background.
• Must be at least 18 years of age.
• Must be able to pass background check.
• Must have a fully functioning smartphone on your first day of work.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.