Wireless Retail Sales Associate JOHNSTOWN GALLERIA

Arch Telecom; Johnstown (Cambria County); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health benefits

Uncapped commissions

Career advancement

Cell plan discount

Job summary

Arch Telecom is seeking motivated Wireless Retail Associates to deliver best-in-class customer experiences in our Johnstown stores. You will learn and demonstrate the latest wireless technology, helping customers pick devices and plans while building lasting relationships with shoppers.

The role emphasizes hands-on product demos, patient guidance, and teamwork, with a clear path to promotion to Mobile Expert after training completion.

Qualifications

• 6 months of customer service and/or sales experience (retail preferred).
• Ability to learn quickly and adapt in a fast-paced environment.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide in-store customer service and hands-on product demonstrations.
• Assist customers with selecting plans and devices to fit their needs.
• Build loyalty and drive sales through proactive engagement and follow-up.
• Complete training and work toward promotion to Mobile Expert after program completion.

Skills

Customer service

Sales

Product demonstrations

Communication

Education

High school diploma or GED

Job description

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.What you'll do in your role?Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-storeExploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.Approaching service and sales needs with patience, honesty, and empathy.Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.Build relationships with and partner with employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Develop strong peer relationships where we are all accountable for the companys success.Be willing to have a good time while providing first class customer experienceThe ideal candidate will bring:A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.Effective at balancing customer experience and performance goals.6 months of customer service and/or sales experience, Retail environment preferredWhats in it for you?Employee Stock Ownership Program (ESOP)Competitive hourly payUncapped commission earningsAutomatic raises when reaching attainable milestonesExciting opportunities for career advancementA culture of care & excellenceDiscounted T-Mobile Cell Phone PlanHealth Benefits for Full Time EmployeesBONUSES: Monthly sales incentive programs, contests, rewards and more.What must haves do you need?Be at least 18 years of ageHigh school degree or GEDAbility to stand for long periods of timeAbility to lift objects weighing up to 25lbsReliable transportationFull Time (40 hours) or Part Time (20+ hours) availabilityDiversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!Apply Now: www.archtelecom.netInquiries: [e-mail]