Wireless Retail Associate Manager MEDFORD | Patchogue Yaphank Rd

Archtelecom; Town of Brookhaven (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Health benefits for full-time

Discounted T-Mobile plan

Automatic raises at milestones

Career advancement opportunities

Job summary

Arch Telecom is a national wireless retailer seeking Retail Associate Managers (RAM) to join our team and bring the brand to life in-store. RAMs act as brand ambassadors, train with the team, and help customers with demonstrations, product recommendations, and service upgrades while driving sales and loyalty.

The role emphasizes leadership, coaching, collaboration across channels, and daily operations support as we grow our footprint and deliver exceptional customer experiences.

Qualifications

• Leadership experience in a fast-paced sales environment.
• Excellent communication with team and customers.
• Willingness to lead a team and serve customers.

Responsibilities

• Learn and build proficiency in customer service while delivering a best-in-class customer experience.
• Demonstrate and hand off new technology in-store with demos.
• Side-by-side selling to find personalized solutions for customers.
• Assist Retail Store Manager with daily operations and coaching.
• Identify and hand off small business leads.
• Build relationships across channels to own the customer experience.

Skills

Leadership

Competitive drive

Communication skills

Team leadership

Operational management

Financial management

Performance management

Education

High school degree or GED

Job description

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.What you'll do in your role?Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-storeExploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.Assist Retail Store Manager is daily operations and coaching.Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.Build relationships with and partner with employees across channels, including business and customer service to:Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.Successfully identify and handoff small business leads.Develop strong peer relationships where we are all accountable for the company’s success.Be willing to have a good time while providing first class customer experienceThe ideal candidate will bring:Leadership!Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.Being effective with operational, financial and performance management.Amazing communication skills, to your team and customers.Prior wireless sales experience.What’s in it for you?Employee Stock Ownership Program (ESOP)Competitive hourly payBonus earningsAutomatic raises when reaching attainable milestonesExciting opportunities for career advancementDiscounted T-Mobile Cell Phone PlanA culture of care & excellenceHealth Benefits for Full Time EmployeesWhat “must haves” do you need?Be at least 18 years of ageHigh school degree or GEDAbility to stand for long periods of timeAbility to lift objects weighing up to 25lbsReliable transportationFull Time (40 hours)Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!Apply Now: www.archtelecom.netInquiries: [e-mail]