Wireless Retail Associate Manager HANOVER | Carlisle St

Arch Telecom; Hanover (York County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

ESOP

Competitive hourly pay

Bonus earnings

Automatic raises

Career advancement

Discounted plan

Health benefits

Culture of care

Job summary

Arch Telecom in Hanover, PA is seeking an Experienced Retail Associate Manager to lead a fast-paced sales team within our national wireless store network. You will coach staff, demonstrate products, and ensure exceptional customer experiences while meeting store objectives.

You’ll build relationships, uncover customer needs, conduct hands-on demos of the latest technology, and help drive sales through proactive leadership and teamwork.

Qualifications

• Experience in wireless or consumer electronics sales is preferred.
• Willingness to lead a team and coach others.
• Excellent communication skills with customers and team members.

Responsibilities

• Help customers pick up right where they left off in their shopping journey.
• Provide in-store demonstrations of the latest technology.
• Side-by-side selling to tailor solutions including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and explanations.
• Assist Retail Store Manager with daily operations and coaching.

Skills

Leadership

Sales drive

Communication

Team coaching

Education

High school diploma or GED

Job description

Job DetailsLevel: ExperiencedJob Location: HANOVER | Carlisle St [5PSV] - Hanover, PA 17331Position Type: Full TimeSalary Range: $12.00 - $14.00 Base+Commission/monthJob Category: Sales

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you’ll do in your role?

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
• Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
• Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

• How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
• Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first class customer experience

The ideal candidate will bring:

• Leadership!
• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
• Being effective with operational, financial and performance management.
• Amazing communication skills, to your team and customers.
• Prior wireless sales experience.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile Cell Phone Plan
• A culture of care & excellence
• Health Benefits for Full Time Employees

What “must haves” do you need?

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25lbs
• Reliable transportation
• Full Time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!