Winter Seasonal Vail Health Patient Access Representative

Vail Health Hospital; Vail (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Seasonal housing

Season completion bonus

Health insurance

Wellness reimbursement $300

403(b) retirement

Job summary

Vail Health Hospital in Vail, Colorado, is seeking a seasonal Patient Access/Registration role from November through April. The position involves patient registration, insurance verification, scheduling, and front-desk coordination in a fast-paced hospital setting with an orthopedic focus.

Eligible seasonal staff receive housing support, a season-end bonus, health insurance, a wellness reimbursement credit of $300, and retirement plan eligibility.

Qualifications

• Experience in customer service and clerical work.
• Ability to communicate clearly in English.
• Attention to detail and ability to manage multiple tasks efficiently.

Responsibilities

• Register patients and handle all registration-related tasks, obtaining consents and collecting patient information.
• Answer phones and respond to inquiries in a courteous, timely manner to facilitate access to care.
• Perform non-clinical questions and provide excellent customer service on the phone and in person.
• Audit documentation for medical necessity, care plans, and payor requirements using EMR systems.
• Schedule procedures when applicable, provide pre/post-exam instructions, and manage reminders and recalls.

Skills

Customer service

Clerical tasks

English language

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

In this seasonal position (November - April) you will have the opportunity to embrace the winter wonderland of Vail, Colorado with world-class skiing/snowboarding and the vibrant atmosphere of a top-notch hospital with a strong orthopedic case load. Our seasonal staff are eligible for Vail Health supported housing, season completion bonus, health insurance, wellness reimbursement credit ($300) and 403(b) retirement contribution eligibility. Tentative start date of November 9th, 2026.

About the opportunity:

Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.

What you will do:

1. Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
2. Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
3. Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
4. Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
5. If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
6. Establishes files, maintains information, and scans medical records in a timely and organized manner.
7. Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
8. Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
9. Attends and provides feedback for departmental staff meetings.
10. Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
11. Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
12. Role Models the Principals of a Just Culture and Organizational Values.
13. Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
14. Performs other duties as assigned on department and organizational-level.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• Customer service and clerical experience

License(s) & Certification(s):

• N/A

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• N/A

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20.67—$24.25 USD