Wingstop Shift Supervisor

Workstream; Grand Rapids (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

Workstream in Grand Rapids, Michigan is seeking a dedicated Shift Leader to oversee daily restaurant operations. The ideal candidate will lead team performance, ensuring guest satisfaction through high standards in Quality, Service, and Cleanliness (QSC).

This role requires proven leadership skills, the ability to manage fast-paced operations, and hands-on coaching for team members, ensuring all tasks meet company standards while creating a positive environment.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts.
• Ensure all food is prepared to brand standards and monitor quality.
• Execute daily cleaning plans and maintain sanitation standards.
• Follow all cash handling procedures and maintain accurate cash control.
• Deliver fast, friendly, and accurate service on every shift.

Skills

Leadership

Communication

Problem-solving

Food safety knowledge

Flexibility in availability

Job description

Job description

Job description:

The Shift Leader plays a critical role in driving daily restaurant operations, leading team performance, and ensuring consistent execution of brand standards. Serving as the Manager on Duty (MOD), this position is responsible for delivering an exceptional guest experience while maintaining high standards in Quality, Service, and Cleanliness (QSC).

This role requires a hands-on leader who can manage fast-paced operations, coach team members in real time, and hold the team accountable to performance expectations.

Key Responsibilities

• Shift Leadership & Operations: Lead and manage restaurant operations during assigned shifts as MOD; Deploy team members effectively across key positions (kitchen and front of house); Drive strong execution during peak and non-peak hours; Monitor ticket times, order flow, and Speed of Service (SOS) performance; Adjust staffing and manage breaks based on business needs; Communicate clear goals and expectations to the team each shift.
• Food Quality & Safety: Ensure all food is prepared and presented to brand standards; Monitor inventory levels, prep readiness, and product quality; Complete food safety checks, including temperature logs and compliance procedures; Maintain full adherence to food safety regulations and QSC standards.
• Cleanliness & Restaurant Standards: Execute daily cleaning plans and maintain sanitation standards; Ensure cleanliness across the entire restaurant (FOH and BOH); Maintain cleaning systems and documentation; Support equipment upkeep, including fryer maintenance and boil-outs.
• Cash Handling & Administrative Execution: Follow all cash handling procedures and maintain accurate cash control; Balance registers and complete required shift documentation; Execute opening and closing procedures with consistency; Support deposit processes when assigned.
• Guest Experience: Deliver fast, friendly, and accurate service on every shift; Address and resolve guest concerns professionally and efficiently; Ensure team members consistently follow service standards; Create a positive, high-energy environment that keeps guests coming back.

Qualifications

• Previous restaurant or shift leadership experience preferred
• Strong leadership, communication, and problem-solving skills
• Ability to perform in a fast-paced, high-volume environment
• Knowledge of food safety and sanitation practices
• Flexible availability, including nights, weekends, and holidays