Wine Steward

Wine Industry Expo; Northern (KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

water taxi to and from the island

An hour paid for the ommute per shift

Job summary

Wine Industry Expo in the United States is seeking a knowledgeable Wine Steward for our retail team. You will help customers with selections, share product knowledge, and promote wine sales while keeping the wine section organized and appealing.

Experience with POS, merchandising, and supervision is a plus; bilingual abilities are valued to assist diverse customers. This is a full-time, in-person role with weekend work and opportunities to train staff.

Qualifications

• Retail sales experience required.
• Knowledge of wine products and pairing.
• Bilingual abilities are a plus.
• Supervising experience is a plus.

Responsibilities

• Assist customers with wine selections.
• Conduct product demonstrations for education.
• Upsell products to enhance sales.
• Maintain displays and signage.
• Operate POS and handle transactions accurately.
• Manage inventory and coordinate with suppliers.
• Provide excellent customer service and friendly assistance.
• Support supervising staff in daily tasks.
• Perform cashier duties as needed.

Skills

Customer service

Wine knowledge

Communication

Bilingual

Supervising experience

POS experience

Retail math

Tools

POS systems

Job description

Job Overview

We are seeking a knowledgeable and personable Wine Steward to join our retail team. The ideal candidate will possess excellent customer service skills, a strong understanding of wine products, and the ability to assist customers with their selections. This role involves promoting wine sales, conducting product demos, and maintaining an organized and appealing wine section. Bilingual abilities and prior supervisory experience are a plus, as the Wine Steward will also support team training and oversee daily operations within the wine department.

Responsibilities

• Assist customers in selecting wines by providing detailed product knowledge and recommendations
• Conduct product demonstrations to educate customers about different wines and pairing options
• Upsell products to enhance customer experience and increase sales
• Maintain merchandising standards by organizing displays, stocking shelves, and ensuring proper signage
• Operate POS systems accurately for transactions including cash handling and retail math calculations
• Manage inventory levels by stocking shelves and coordinating with suppliers as needed
• Provide exceptional customer service through friendly communication, phone etiquette, and attentive assistance
• Support supervising staff in daily tasks, ensuring smooth department operations
• Perform cashier duties including processing sales efficiently and accurately

Requirements

• Previous retail sales experience, preferably in grocery or specialty food stores
• Strong communication skills with the ability to engage customers effectively
• Knowledge of wine products, wine pairing, and related merchandising techniques
• Experience with POS systems, cashiering, and retail math calculations
• Ability to upsell products while maintaining excellent customer service standards
• Bilingual skills are highly desirable to assist a diverse customer base
• Supervising experience is a plus for supporting team leadership responsibilities
• Familiarity with grocery store operations, stock management, and product demos
• Professional phone etiquette when interacting with customers over the phone or in person

This position offers an engaging environment for individuals passionate about wines and retail sales, with opportunities to develop skills in customer service, merchandising, and team supervision. This is a full time position for the oldest winery in South Carolina. It's not a job, it's the adventure of a lifetime. Thursday through Monday. Weekends and holidays are required. Benefits: water taxi to and from the island. An hour paid for the ommute per shift. You make tips (you will make bank).

Pay: From $16.00 per hour

Benefits:

• Employee discount
• water taxi to and from the island
• An hour paid for the ommute per shift

Work Location: In person