WINE STEWARD

Quality-Food-Centers-; Mercer Island (WA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Kroger on Mercer Island is hiring for a wine department role focused on delivering exceptional customer service and creating a welcoming shopping environment. You will assist customers with product questions, suggest wine and pairing options, and help maintain safety and cleanliness standards in-store.

The position emphasizes knowledge of wine/beer varieties, ongoing product education, and collaboration with the store chef for tastings and events. Must be 21+ and able to handle busy periods.

Qualifications

• Two language skills preferred (reading/writing/speaking).
• Knowledge of imported and domestic varieties, flavors, and production.
• Understanding of industry trends in wines and beers.
• Experience working with wine and beer products.
• Must be 21 years of age and capable of handling stressful situations.
• Basic math skills for handling transactions and pricing.

Responsibilities

• Promote trust and respect among associates.
• Answer questions about products to help customers feel welcome and valued.
• Know products in the department and respond to inquiries with suggestions.
• Offer product samples per guidelines and laws.
• Inform customers of wine specials and pairings with other items.
• Collaborate with store chef for wine tastings and programs.
• Maintain correct temperatures in cases and logs.
• Follow safety procedures and report hazards or incidents.

Skills

Second language

Wine knowledge

Beer knowledge

Customer service

Stress management

Basic math

21+ age requirement

Education

High school education

Job description

Mercer Island, WA, United States (On-site)

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about
• Inform customers of wine specials
• Provide customers with products that they have requested
• Recommend wine items to customers to ensure they get the products they want and need
• Assist customers with pairing of wine and other items such as meat, cheeses, desserts
• Collaborate with store chef for wine tastings and other programs featuring wines
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

• Second language (speaking, reading and/or writing)
• Knowledge of imported and domestic varieties, the flavor profiles and how they are made
• Knowledge of industry trends in specialty wines and beers as they relate to the consumer
• Experience working with wine and beer
• Second language (speaking, reading and/or writing)
• High school education or equivalent
• Must be 21 years of age
• Ability to handle stressful situations
• Knowledge of basic math
• Pass wine test once employed

Job Info

• Job Identification 220550
• Job Category Store Operations
• Posting Date 08/19/2026, 06:57 PM
• Locations 8421 SE 68th St, Mercer Island, WA, 98040, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.