Wine & Spirits Sales Associate

Total Wine & More; Mesa (AZ); On-site; USD 48,598,000 - 68,025,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k) and pre-tax benefits

Parental leave

Job summary

Total Wine & More in Mesa, AZ is seeking Store Team Members to deliver stellar customer service and drive sales. You may perform merchandising, front-end, and other duties as needed while assisting with in-store and curbside pickup and delivery support.

You will engage customers, advise on products, and participate in wine, spirits, and beer training to grow product knowledge. A flexible schedule, including evenings and weekends, is expected.

Qualifications

• Retail experience preferred.
• Strong customer service skills and ability to engage with customers.
• Flexible schedule including evenings and weekends.

Responsibilities

• Maximize product inventory including processing freight and stocking merchandise.
• Provide exceptional service by greeting customers and recommending products.
• Build product knowledge through training on wine, spirits and beer.
• Stay informed about advertisements, promotions and loyalty programs.
• Maintain safety and cleanliness across the store and ensure legal compliance.

Skills

Retail experience

Customer service

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

About the role

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part-time and full-time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team.

You will

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services
• Participate in wine, spirits, and beer training to build product knowledge
• Maintain knowledge of advertisements, promotions, and loyalty programs
• Maintain safety and cleanliness standards across the store
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Complete cross-functional responsibilities as assigned and perform other duties as assigned
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function
• If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non-seasonal role

You will come with

• High school diploma or equivalent preferred
• 1-3 years of work experience, 1+ years of experience in a retail setting preferred
• Familiarity with point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends

Physical requirements (with or without accommodations)

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Total Wine & More considers several factors when establishing compensation. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Worker Type:

Regular

Pay Range:

$16.96 - $23.74 Hourly