Wine Shop Lead & Customer Experience Expert

Stew Leonard; Norwalk (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Stew Leonard's in Norwalk, CT is seeking an Enthusiastic Wine Professional to support daily Wine Shop operations and deliver exceptional customer experiences. You will build relationships, share wine knowledge, and assist with events, tastings, and merchandising.

The role requires 3-5 years in the wine business, WSET certification or progress toward it, and a collaborative, sales-driven approach. Hourly pay ranges from $20 to $25 and the shop welcomes energetic team players.

Qualifications

• 3-5 years’ experience in Wine Business.
• Formal tasting event with vendor.
• WSET certification or working toward certification.

Responsibilities

• Provide outstanding customer service and wine recommendations.
• Build relationships and drive customer loyalty.
• Support tasting table activities and events.
• Lead team training and product education.

Skills

Wine knowledge

Customer service

Sales skills

Merchandising

Education

WSET certification

Job description

Stew Leonard's in Norwalk, CT is seeking an Enthusiastic Wine Professional to support daily Wine Shop operations and deliver exceptional customer experiences. You will build relationships, share wine knowledge, and assist with events, tastings, and merchandising.

The role requires 3-5 years in the wine business, WSET certification or progress toward it, and a collaborative, sales-driven approach. Hourly pay ranges from $20 to $25 and the shop welcomes energetic team players.