Wine Department Lead & Customer Experience Coach

Liquor Stores USA; Wasilla (AK); On-site; USD 29,000 - 41,000; Full time

Job summary

Afognak Native Corporation, operating as Brown Jug Wasilla Warehouse, seeks a Wine Department Sales Lead to guide the wine department team and drive sales. You will coach staff, ensure product knowledge, and maintain store standards in a fast-paced retail setting in Wasilla, AK.

You will lead customer engagements, oversee inventory and promotions, and collaborate with Store and Category Managers to meet financial goals while delivering exceptional service.

Qualifications

• Requires strong sales and customer service focus with ability to train staff on product knowledge.
• Demonstrates leadership, communication, and coaching skills to support store performance.
• Experience in beverage/wine department management is preferred.

Responsibilities

• Lead wine department team and coach staff to enhance product knowledge and customer engagement.
• Deliver exemplary customer service and greet customers promptly in the department.
• Oversee scheduling, inventory management, and coordination with store management to meet financial targets.

Skills

Strong sales background

Excellent communication skills

Self-motivated

Education

High School Diploma or equivalent

TAPs Certification

First-Aid Certification

WSET Level II/Intro sommelier/certified specialist of wine

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Job description

Afognak Native Corporation, operating as Brown Jug Wasilla Warehouse, seeks a Wine Department Sales Lead to guide the wine department team and drive sales. You will coach staff, ensure product knowledge, and maintain store standards in a fast-paced retail setting in Wasilla, AK.

You will lead customer engagements, oversee inventory and promotions, and collaborate with Store and Category Managers to meet financial goals while delivering exceptional service.