Wine, Beer and Spirits Clerk

Gus's Community Market; San Francisco (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Gus’s Community Market in San Francisco is seeking a Wine, Beer and Spirits Clerk. You’ll deliver exceptional service, help customers, and learn about beer, wine, and spirits while maintaining clean displays and accurate pricing.

The role requires the ability to work a flexible schedule including nights, weekends and holidays, and you must be 21 or older. Prior experience is a plus and a passion for craft beverages is encouraged.

Qualifications

• Proven ability to provide excellent customer service in a fast-paced setting.
• Ability to engage customers with Beer, Wine and Spirits knowledge or strong willingness to learn.
• Must communicate effectively with customers who speak English.
• Commitment to quality goods and local purveyors, with environmental stewardship in mind.

Responsibilities

• Provide excellent, friendly, and knowledgeable customer service.
• Ensure cleanliness of display, storage, and work areas.
• Share beer, wine, and spirits knowledge including varietals, regions, production methods and uses.
• Utilize and produce point-of-sale information.
• Assist in inventory management.
• Stock properly ensuring products are presented well and filled at all times.
• Receive and unload merchandise, check quality, count and condition, report issues to leadership.
• Take instruction and follow procedures provided by department leadership.
• Safely operate and use equipment.
• Examine shelves for spoiled/damaged products daily.
• Maintain orderly rotation of stock.
• Ensure tag and pricing accuracy.
• Keep spoilage, transfer, and demolition logs.

Skills

Customer service

Fast-paced environment

English communication

Attention to detail

Sense of humor

Tools

POS system

Job description

The Position

Reporting to the WBS Manager, the Wine, Beer and Spirits Clerk provides exceptional service and quality products for our customers. If you do not have beer, wine and spirits experience, you must bring a willingness and interest in learning. Focus and attention to detail are key. The beer, wine, and spirits team works hard, stays on task, learns and has fun doing it.

Gus’s is an Equal Opportunity Employer. We do not discriminate on the basis of ancestry, race, color, national or ethnic origin, sex, sexual identity, sexual orientation, age, creed, genetic information, religion, physical or mental disability, medical condition, pregnancy, gender identity or expression, marital status, citizenship status, military or veteran status, or other basis protected by applicable federal or California state law.

Responsibilities

• Provide excellent, friendly, and knowledgeable customer service. It is our job to make sure the customer leaves satisfied, so great customer service is a MUST.

• Ensure cleanliness of display, storage, and work areas.

• Share beer, wine, and spirits knowledge including familiarity of varietals, regions, production methods and uses.

• Utilize and produce point-of-sale information.

• Assist in inventory management.

• Stock properly making sure the products are presented well and filled at all times.

• Receive and unload merchandise, checks quality, count and condition. Communicates any issues to department leadership.

• Take instruction, direction, and follow procedures provided by department leadership.

• Safely operate and use equipment.

• Examine shelves daily for products that are spoiled and/or damaged.

• Maintain orderly rotation of stock.

• Ensure tag and pricing accuracy.

• Keep accurate spoilage, transfer, and demolition logs.

Qualifications

• Proven ability to work in a fast-paced environment, with a sense of urgency while still maintaining great customer service and accuracy.

• A passion for craft beers, wines, and spirits or a strong interest in learning.

• Previous experience is a plus.

• Must be able to communicate with customers who speak only English.

• Committed to providing quality goods, championing local purveyors, and advocating for environmental stewardship.

• A sense of humor and ability to find fulfillment in engaging with customers.

• Open schedule is preferred, evenings, weekends and holidays are a must.

• Must be 21 years of age or older.

Physical Requirement / Working Conditions

• Must be able to lift 50 pounds.

• In an 8-hour workday: standing/walking 6-8 hours.

• Hand use: single grasping, fine manipulation, pushing, and pulling.

• Work requires the following motions: bending, twisting, squatting, and reaching.

• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40

• degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.

• Ability to work in a wet and cold environment.

• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

This describes the general requirements of this job. It is not a complete statement of duties, responsibilities or requirements.