Wine and Spirits Clerk

Hy-Vee Inc; North Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Hy-Vee Inc in North Carolina is seeking a Wine & Spirits Clerk to support the Wine & Spirits department. You will provide prompt, friendly service, educate customers about products, and keep displays stocked and presented with high standards.

Engage customers by name when possible, collaborate with store teams, and follow local policies on tobacco and liquor while maintaining a clean, organized department in a fast-paced retail environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn customer names and address customers by name.
• Works well in a team to ensure customer satisfaction.

Responsibilities

• Provides prompt, efficient and friendly customer service by treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner and addresses them by name when possible.
• Assists customers by escorting them to products, securing items, and noting customer requests.
• Answers the telephone promptly and provides helpful service to customers who call.
• Maintains displays and rotates, faces, replenishes merchandise; follows policies on tobacco and liquor.
• Fielding invoices, stocking, and ensuring cleanliness and sanitation in the department.

Skills

Customer service

Teamwork

Attention to detail

Professionalism

Product knowledge

Job description

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Wine & Spirits Clerk

Department

Wine & Spirits

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Perishables, Store Operations, and Health Wellness Home; Wine & Spirits Department Manager

Positions that Report to you

None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products.
• Rotates, faces, and replenishes merchandise and ensures highest quality standards are met.
• Checks in product, puts product away, and may review invoices.
• Maintains displays in the department and throughout the store.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Removes trash in a timely manner.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Orders product at supervisor’s request.
• Assists with inventory as requested.
• Builds displays as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

No education requirement. Over six months up to one year of similar or related work experience.

Physical Requirements

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.

• Climbing
• Balancing
• Stooping
• Kneeling
• Reaching
• Standing
• Walking
• Pushing
• Pulling
• Lifting
• Grasping
• Feeling
• Talking
• Hearing
• Repetitive motions

Working Conditions

This position is occasionally exposed to dirt, cleaning solvents and equipment movement hazards. There is exposure to temperature extremes and dampness. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Two wheeler, cash register, pallet jack, box cutter, feather duster, and telephone.

Contacts

Has daily contact with customers, employees, suppliers/vendors, federal/state governmental or regulatory agencies, and the general public.

Conditions

Employment is contingent upon the successful completion of a pre employment drug screen.