Window Covering Service Technician $26–$35/hr

Shadeboys; Temecula (CA); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Flexible schedule

Mentor program

60-month plan

Direct access to owner

Travel and expenses covered

Job summary

Shade Boys is seeking a field service technician to diagnose and repair windproof shade products on-site across Southern California and occasionally beyond. You will start with video troubleshooting and then visit customers to complete repairs the same day, submitting detailed visit reports for the shop.

You will operate a well-stocked truck, document root causes, and train customers on operation. This 1099 contract role offers flexible scheduling and stage-based pay, with opportunities for

Qualifications

• Hands-on troubleshooting of motorized, mechanical or low-voltage systems: shades, awnings, garage doors, gates, HVAC, solar or similar
• Exterior work on real buildings, where nothing is ever square
• Comfortable on ladders, and able to handle materials up to about 50 lb with a second person
• Calm with a frustrated customer. Most visits start with someone who is unhappy and should end with someone who is not
• Clear notes and photos
• A valid driver's license and the right to work in the United States

Responsibilities

• Troubleshoot by video call first, walking the customer through the fix when no truck is needed
• Go on site when it takes a visit, across Southern California and occasionally out of state, and fix it on the day from the parts on the truck where you can
• Diagnose screens, tracks, tension, bottom bars, motor pairing, remotes and limit settings
• Handle warranty and repair work on past customers' systems, with the photos and notes the Installation Manager needs to decide repair, replace or claim
• File a visit report the same day: what failed, the root cause, and what would have prevented it (the kit, the instructions or the build)
• Show the customer how to run and care for the system before you leave
• Keep the parts stock and job photos straight. In slow weeks, help in the shop with assembly and pre-ship testing

Skills

Hands-on troubleshooting

Exterior work

Valid driver's license

Calm under pressure

Clear notes and photos

Tools

Tubular motor programming

Zip-track experience

Video support for repairs

Job description

About Shade Boys

Shade Boys Smart Blinds (SEOLO Group LLC) manufactures windproof zip-track shading, awnings and pergola structures, plus custom indoor blinds and, under our Shutter Boys brand, plantation shutters. Every unit is built to one specific opening after it is sold, and ships across the United States through Shade Boys Direct Manufacturing: as DIY kits to homeowners and contractors, and wholesale to dealers. Installation is done by licensed installers. We are based in Murrieta, California, and our outdoor product is fabricated in Southern California.

Job summary

Most of our customers install our windproof shades themselves. When something does not work right, such as a screen that binds, a motor that will not pair, a crooked bottom bar or a limit that will not hold, you find out why and fix it. You do not install jobs. You support the people who did, and you service the product we build.

A lot of problems can be solved on a video call before a truck rolls, and you will do those too. When it takes a visit, you go, you fix it on the day where you can, and you write down exactly what failed and why.

That last part matters as much as the fix. Every visit report goes back to the shop, the kit and the install guide, so the same problem does not reach the next customer. A good service technician makes their own job smaller over time, and that is what we pay for.

Job details

• Pay: $26-$35/hr hourly by stage, starting at $26/hr
• Job type: Contract (1099 independent contractor)
• Schedule: Monday to Friday: visits scheduled by the Installation Manager, plus video-call troubleshooting. No daily hour cap: you plan your days around the visits and invoice the time they actually take. Occasional national travel, sometimes at short notice
• Location: Temecula, California - customer visits across Southern California, occasional national travel
• Location type: In person
• Travel: Occasional national travel
• Reports to: The Installation Manager

Requirements

Required:

• Hands-on troubleshooting of motorized, mechanical or low-voltage systems: shades, awnings, garage doors, gates, HVAC, solar or similar
• Exterior work on real buildings, where nothing is ever square
• Comfortable on ladders, and able to handle materials up to about 50 lb with a second person
• Calm with a frustrated customer. Most visits start with someone who is unhappy and should end with someone who is not
• Clear notes and photos
• A valid driver's license and the right to work in the United States

Preferred

• Tubular motor programming (Somfy, AOK, Dooya or similar)
• Zip-track, awning or screen experience
• Has walked a customer through a repair over video
• Spanish

Responsibilities

• Troubleshoot by video call first, walking the customer through the fix when no truck is needed
• Go on site when it takes a visit, across Southern California and occasionally out of state, and fix it on the day from the parts on the truck where you can
• Diagnose screens, tracks, tension, bottom bars, motor pairing, remotes and limit settings
• Handle warranty and repair work on past customers' systems, with the photos and notes the Installation Manager needs to decide repair, replace or claim
• File a visit report the same day: what failed, the root cause, and what would have prevented it (the kit, the instructions or the build)
• Show the customer how to run and care for the system before you leave
• Keep the parts stock and job photos straight. In slow weeks, help in the shop with assembly and pre-ship testing

Pay and benefits

$26-$35/hr. Invoiced weekly, paid bi-weekly. At 40 hours a week that is about $54,100 a year at the starting rate and $72,800 at lead technician. By stage: Technician $26/hr, Senior technician $30/hr, Lead technician $35/hr.

• 1099 independent contractor engagement, not employment
• Hourly by stage, below. The rate moves when you meet a stage's criteria, not on a calendar
• No daily hour cap. You plan your days around the visits and invoice the time they actually take
• Weekly invoice, paid bi-weekly
• Travel and job expenses covered at cost against receipts

Benefits

• Flexible schedule: no daily hour cap
• A written 90-day onboarding plan, reviewed every 30 days against the numbers on this posting
• A mentor for your first twelve weeks
• A 60-month personal, professional and financial plan, written with you and reviewed in standing PPF meetings
• Direct access to the owner

This is a 1099 independent contractor engagement: no tax withholding, no health insurance, no PTO and no retirement plan.

What you are measured on

• Problems fixed on the first visit or call: 95%
• Repeat visits for the same problem: Zero, over your last 10 visits
• Visit reports with photos and root cause, filed the same day: 100%

90-day onboarding

• Days 1-30: Learn the product in the shop and on visits with the Installation Manager, including every way it goes wrong.
• Days 31-60: Run your own visits and video calls, with every visit report reviewed.
• Days 61-90: Keep the running list of what fails and why, and bring the top three causes, each with a fix, to the 90-day review.

60-month plan

Every hire, in every role, starts with a written 60-month plan built with you in your first weeks. It has three lines - personal, professional and financial - and it is what the regular PPF meetings review. From technician to lead technician, then field service as a function: the people, the parts stock and the playbook.

Shade Boys considers every applicant without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law, and arranges an accommodation for any step of hiring on request.