Window and Door Counter Sales

Builders FirstSource; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading supplier of building materials in Los Angeles seeks a Customer Service Representative. In this role, you'll assist retail customers with inquiries, provide product estimates, and engage in selling activities. A high school diploma or GED is required along with a minimum of six months of sales-related experience. Strong communication and customer service skills are essential. This position involves physical activity, including lifting materials and standing for long periods.

Qualifications

• Must have at least six months of sales-related experience.
• Strong understanding of sales techniques and customer service.
• Ability to lift and carry up to 25 pounds frequently.

Responsibilities

• Provide customer service to retail customers via various communication methods.
• Engage in selling company products and providing quotes.
• Coordinate and conduct customer workshops.

Skills

Sales techniques

Customer service skills

Communication skills

Detail-oriented

Microsoft Office Suite proficiency

Knowledge of company products

Education

High school diploma or GED

Tools

ERP program

Material handling equipment

Job description

Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers via walk-in, telephone or email to assist with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items; provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency to meet daily, weekly, project or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required and may recommend changes to improve safety procedures.
9. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching‑extending the hand(s) and arm(s) in any direction.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in applying for a position with Builders FirstSource, please call [phone] or email [e-mail]. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.