Windfall - Retail TM Windfall

Northern Quest; Airway Heights (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Northern Quest in Airway Heights, WA is seeking a Resort Retail Team Member to deliver premium guest service in the resort retail environment. You will generate sales through a friendly, efficient shopping experience and ensure the store and cafe areas are clean and well presented at all times.

The role requires basic cash handling, strong guest relations, and the ability to work in a fast-paced casino setting.

Qualifications

• High school diploma or GED required.
• Three months related experience and/or training helpful.
• MAST certification preferred.
• Must obtain Kalispel Tribal Work Permit.

Responsibilities

• Deliver Four Star/Four Diamond service and provide guests with quality shopping experience.
• Maximize sales with friendly, knowledgeable service and neat, well-presented store/cafe areas.
• Handle cash and provide correct change; maintain guest relations.
• Follow health, safety and sanitation guidelines for all products and areas.
• Assist with training of new team members and stay aware of promotions/events in Casino.

Skills

Cash handling

Guest service

Problem solving

Safety rules interpretation

Learn quickly

Verbal communication

Teamwork

Time management

Positive demeanor

GED/HS diploma

Education

High school diploma or GED

Job description

100 N Hayford Rd, Airway Heights, WA 99001, USA

Job Description

Posted Friday, August 7, 2026 at 10:00 AM

Summary of Functions

Responsible for the delivery of Four Star/Four Diamond Service while providing NQRC guests with quality experience. The Resort Retail Team Member is responsible for generating sales by providing the guest with exceptional shopping experience. The Resort Retail Team Member maximizes sales by delivering efficient, friendly, and knowledgeable service and ensuring the store/cafe is neat, clean, and well presented at all times.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and KTEA Franchise Operations Policies and Procedures.
• Develops enthusiastically satisfied guests all of the time.
• Provides quality beverages consistently for all guests.
• Prepares beverages to standards.
• Follows health, safety and sanitation guidelines for all products and areas.
• Correctly perform all necessary paperwork and bookwork at shifts end.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Straighten and organize inventory.
• Opening, Shift Change and Closing: Perform cleaning, set-up and breakdown duties as directed by management and position requirements.
• Ensure return merchandise is restored to the correct product location on the sales/cafe floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization, and replenishment systems while maintaining backroom standards.
• Proactively resolve guest concerns in a manner consistent with Kalispel Hospitality, and with guest satisfaction in mind, partner with the Resort Retail leadership team on elevated guest issues.
• Ensure inventory control/protection of organizational assets.
• Available and willing to work any changes in hours deemed necessary for business levels.
• Promote sales and upgrading of items.
• Assists with training of new team members.
• Aware of all promotions and events in Casino.
• Ability to maintain organization of all Resort Retail spaces.
• Responsible for maintaining a consistent, regular good attendance record.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Three months related experience and/or training are helpful; or equivalent combination of education and experience.
• Experience working as a barista is preferred.

Skills & Abilities

• Ability to handle cash and give proper change.
• Must possess excellent guest relations and guest service skills.
• Skill in identifying and resolving problems under pressure conditions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to learn and retain information quickly.
• Good verbal communications.
• Ability to work well in a team environment Basic to intermediate computer literacy a plus Ability to follow direction in a fast-paced environment
• Ability to manage time effectively
• A propensity to provide Superior Guest Service in accordance with Kalispel Hospitality. Maintain smile and pleasant demeanor
• High school diploma or general education degree (GED).

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Work Permit.
• Mandatory Alcohol Server Training (MAST) certification
• Available and willing to nights, weekends and holidays as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

100 N Hayford Rd, Airway Heights, WA 99001, USA