Will Call Associate - USBL - US

Sysco Corp.; Anchorage (AK); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sysco Alaska, Division of Sysco Seattle, Inc. is hiring a Will Call Associate to manage the will-call desk and transactional work. The role involves customer-facing duties, processing invoices, and collecting payments while supporting Customer Service.

You will coordinate will-call pickups, assist with national accounts orders, and help route and stage deliveries with warehouse staff. A strong communicator is essential.

Qualifications

• High School diploma or equivalent.
• 1 year of experience in a customer-facing role.
• Strong communication and listening skills with basic math and data entry ability.

Responsibilities

• Coordinate customer will call (generating and coordinating pick-ups).
• Provide customer services and sales support; key in national accounts orders.
• Arrange van deliveries for routing and staging by the warehouse.
• Process invoices, collect payments, and support Customer Service.
• Handle UPS shipments and respond to inquiries during downtime.

Skills

Customer service

Communication

Active listening

Data entry

English proficiency

Basic math

Problem solving

Education

High School diploma or equivalent

Job description

## Will Call Associate - USBL - USApply: Sysco Alaska - Anchorage: Full time: Posted Today: R266983**Company:**US0450 Sysco Alaska, Division of Sysco Seattle, Inc**Sales Territory:**None**Zip Code:**99518**Travel Percentage:**0**COMPENSATION** **INFORMATION:**The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors**JOB SUMMARY**This position ensures professional, accurate and timely processing of will-call orders. Tha**JOB SUMMARY**This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.**RESPONSIBILITIES*** Coordinate customer will call (generating and coordinating pick-ups).* Provide customer services sales support as needed; key in all national accounts special orders and customer orders.* Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.* Organize Intercompany and vendor pick-ups and BRTs.* Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.* Bill add-ons, daily donations, office supply orders, and customer billing only invoices.* Set up UPS shipments through will call when needed.* During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.* Support customer request for credit process.* Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.**QUALIFICATIONS****Education*** High School diploma or equivalent.**Experience*** 1-year experience customer service or customer-facing role.**Professional Skills:*** Ability to speak effectively with customers or associates of an organization.* Must have exemplary listening skills to facilitate effective two- way communication.* Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.* Proficient problem-solving skills.* Strong verbal and written communication skills.* Can read, write and speak English.* Must be able to use a data entry portal or CRT.The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.is role is customer-facing at the will-call desk and handles the transactional side of the will call process. This associate runs invoices, collects payment when necessary, and supports Customer Service.**RESPONSIBILITIES*** Coordinate customer will call (generating and coordinating pick-ups.* Provide customer services sales support as needed; key in all national accounts special orders and customer orders.* Arrange van deliveries ' generate them for routing and have them picked and staged by the warehouse.* Organize Intercompany and vendor pick-ups and BRTs.* Back-up for Sales Admin with E-Sysco, receptionist and other roles as assigned.* Bill add-ons, daily donations, office supply orders, and customer billing only invoices.* Set up UPS shipments through will call when needed.* During downtime will perform duties as assigned and work the work queue for incoming calls for customer service.* Support customer request for credit process.* Employee Cash Sales Program: make inventory lists, distribute lists, take orders, hand out orders, and collect and turn in payments.**QUALIFICATIONS****Education*** High School diploma or equivalent.**Experience*** 1-year experience customer service or customer-facing role.**Professional Skills:*** Ability to speak effectively with customers or associates of an organization.* Must have exemplary listening skills to facilitate effective two- way communication.* Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.* Proficient problem-solving skills.* Strong verbal and written communication skills.* Can read, write and speak English.* Must be able to use a data entry portal or CRT.The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**BENEFITS INFORMATION:**For information on Sysco’s Benefits, please visit https://SyscoBenefits.com