Wichita Cable Sales Representative (Full-Time)

MCI Careers; Wichita (KS); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Casual Dress Code

Job summary

MCI Careers is looking for a full-time Cable Sales Representative in Wichita, Kansas. This role involves assisting customers with their needs and ensuring excellent service. Candidates must be 18 or older and possess a high school diploma or equivalent. Strong communication skills and a reliable internet connection are required. MCI offers competitive compensation, paid time off, health benefits, and opportunities for career growth in a team-oriented environment.

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.
• Home wired, high-speed internet connection (≥20Mbps).
• Typing speed of ≥20 words per minute.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve issues.
• Research systems to find missing information.
• Accurately document and process customer claims.

Skills

Customer service oriented

Excellent communication skills

Problem solving

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

POSITION OVERVIEW

CABLE SALES REPRESENTATIVE (FULL-TIME)

We are hiring sales agents to support a national cable service provider. This role requires strong customer engagement, a positive and persuasive personality, and a drive to succeed. A competitive base wage, sales commissions and contest incentives are offered.

POSITION RESPONSIBILITIES

Essential duties of the role include:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments as needed.
• Follow processes of the Client program and perform all tasks in a professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in the appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to answer customer questions accurately.
• Comply with requirements regarding confidential and personal information.
• Appropriately and effectively escalate customer issues to management.
• Ensure first‑call resolution through problem solving and effective call handling.
• Attend meetings, training sessions, and review all new training material to stay current.
• Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

Required

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.
• Home wired, high‑speed internet connection (≥20Mbps).
• Excellent organizational, written, and oral communication skills.
• Typing speed of ≥20 words per minute.
• Ability to work scheduled shifts during hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer service oriented: empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Can thrive in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
• State or Federal work experience.

COMPENSATION & BENEFITS

We offer competitive compensation and a comprehensive benefits package.

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Life insurance options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Internal promotion focus and advancement opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Work Environment: Team‑oriented culture with engaging activities.
• Casual Dress Code: Comfortable dress while working.

PHYSICAL REQUIREMENTS

The position requires prolonged sedentary work in an office environment using a computer and telephone headset. Employee may need to sit or stand for long periods, operate office equipment, and occasionally move or lift objects up to 40 pounds.

CONDITIONS OF EMPLOYMENT

All locations:

• Must be authorized to work in the country where the job is based.

Subject to program and location:

• Must be willing to submit to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

REASONABLE ACCOMMODATION

Consistent with the ADA, MCI provides reasonable accommodations upon request, unless undue hardship would be caused. Contact Human Resources for accommodation inquiries.

EQUAL OPPORTUNITY EMPLOYER

At MCI, diversity, equality, and a discrimination‑free workplace are core values. All employment decisions are made based on merit and qualifications. MCI considers qualified applicants with criminal histories in compliance with local and federal requirements and does not tolerate discrimination or harassment in any form.