Wholesale/Retail Parts Associate

Joe-Myers-Toyota; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Vision insurance

Dental insurance

Disability insurance

Opportunities for advancement

Job summary

Joe Myers Toyota in Houston is seeking a Wholesale / Retail Parts Associate to assist both retail customers and wholesale accounts with parts needs, delivering professional, efficient service. This is a full-time, salaried position with hours Monday through Saturday (day off in the week).

The ideal candidate combines automotive parts knowledge with strong customer service and teamwork to support service and parts departments.

Qualifications

• Previous automotive parts or dealership experience preferred.
• Automotive parts knowledge is highly preferred.
• Ability to accurately identify and locate automotive parts.
• Strong customer service and communication skills.
• Basic computer skills and ability to learn dealership parts software.
• Ability to handle cash, credit card, and other customer transactions accurately.
• Strong attention to detail and organizational skills.

Responsibilities

• Take customer orders accurately and efficiently.
• Review inventory using the dealership computer system to verify parts availability.
• Pull purchased parts from stock.
• Determine availability of out-of-stock parts and place emergency orders when requested.
• Calculate and verify customer invoices using the dealership computer system.
• Answer incoming phone calls and provide price quotes and other requested information.
• Prepare orders for daily shipment, delivery, or customer pickup.
• Contact and solicit assigned wholesale accounts by phone.
• Maintain a professional, friendly, and efficient attitude with customers and coworkers.
• Provide the same high level of service to other dealership departments as provided to outside customers.
• Assist service technicians in selecting parts needed for repairs in progress.
• Open repair order envelopes for all new repair orders.
• Order parts that are not currently in stock.
• Notify the Shop Foreman when ordered parts are received.
• Assist with incoming parts phone calls when the front counter is busy.
• Verify that technicians provide a duplicate copy of the repair order and a parts requisition before parts are charged out.
• File the requisition copy in the appropriate repair order envelope.
• Process credits for returned parts and ensure the original invoice or invoice number is available.

Skills

Customer service

Communication skills

Automotive parts knowledge

Dealership software familiarity

Attention to detail

Cash handling accuracy

Team player

Education

High School Diploma / GED

Job description

Wholesale / Retail Parts Associate

Joe Myers Toyota is seeking a motivated, customer-focused Wholesale / Retail Parts Associate to join our Parts Department. This position is responsible for assisting retail customers, wholesale accounts, and in-house departments with parts needs while providing professional, efficient, and knowledgeable service.

Job Summary

Assist customers and in-house customers in selecting required parts, recommend related or companion parts, promote specials, and ensure customers are informed of the full range of available products and services. This is a full-time, salaried position. Hours: Monday through Saturday position. ( Day off in the week)

Benefits

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Disability insurance
• Opportunities for advancement

Essential Duties & Responsibilities

• Take customer orders accurately and efficiently.
• Review inventory using the dealership computer system to verify parts availability.
• Pull purchased parts from stock.
• Determine availability of out-of-stock parts and place emergency orders when requested.
• Calculate and verify customer invoices using the dealership computer system.
• Answer incoming phone calls and provide price quotes and other requested information.
• Prepare orders for daily shipment, delivery, or customer pickup.
• Contact and solicit assigned wholesale accounts by phone.
• Maintain a professional, friendly, and efficient attitude with customers and coworkers.
• Provide the same high level of service to other dealership departments as provided to outside customers.

Back Counter Responsibilities

• Assist service technicians in selecting parts needed for repairs in progress.
• Open repair order envelopes for all new repair orders.
• Order parts that are not currently in stock.
• Notify the Shop Foreman when ordered parts are received.
• Assist with incoming parts phone calls when the front counter is busy.
• Verify that technicians provide a duplicate copy of the repair order and a parts requisition before parts are charged out.
• File the requisition copy in the appropriate repair order envelope.
• Process credits for returned parts and ensure the original invoice or invoice number is available.

Qualifications

• Previous automotive parts, dealership, wholesale, retail, or customer service experience preferred.
• Automotive parts knowledge is highly preferred.
• Ability to accurately identify and locate automotive parts.
• Strong customer service and communication skills.
• Basic computer skills and ability to learn dealership parts software.
• Ability to handle cash, credit card, and other customer transactions accurately.
• Strong attention to detail and organizational skills.
• Ability to work effectively with technicians, service advisors, customers, and dealership personnel.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Must be dependable, punctual, and a team player.
• High School Diploma/ GED Equivalent
• Clean Driving Record

What We’re Looking For

The ideal candidate is customer-service oriented, organized, dependable, and knowledgeable about automotive parts. The ability to work well with both retail and wholesale customers, as well as the dealership's Service and Parts teams, is essential.

Join the Joe Myers Toyota team and become an important part of providing our customers and technicians with the right parts and exceptional service.