Wholesale Operations Analyst

Vineyard Vines; Stamford (CT); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid family leave

Commuter benefits

Flexible spending accounts

Life & disability insurance

Onsite gym

Employee discount

Job summary

Vineyard Vines is seeking a Wholesale Operations Analyst to support the wholesale organization, interface with customers, and empower account executives to drive sales. You will manage EDI sales orders, monitor releases, and ensure accurate pricing and style details before order release.

In this role you will analyze weekly projections, identify risks, and collaborate cross-functionally to implement scalable solutions while delivering exceptional customer service and maintaining attention to

Qualifications

• Knowledge of the retail industry; wholesale experience is preferred.
• Experience with reporting systems (Blue Cherry, Cognos, Centric, NuOrder) is preferred.
• Proficiency in MS Office; Excel required; Google Sheets and Power BI knowledge a plus.
• Thrives in a fast-paced environment.
• Positive, proactive, and enthusiastic mindset.
• Excellent customer service and follow-through.
• Strong verbal and written communication; detail-oriented.

Responsibilities

• Manage wholesale EDI sales orders to maximize monthly sales.
• Project weekly and long-term sales output using order status and invoicing.
• Analyze changes to weekly projections and inform stakeholders.
• Correct actions against identified business risks in relation to Sales Orders.
• Understand customer requirements and distribution center processes.
• Verify open order details for accuracy before release.
• Investigate root causes and guide scalable solutions.
• Support Wholesale Sales team with order entry, returns, and customer service inquiries.
• Compile inventory transfer requests across omni-channel business.
• Assist Ops Manager with system inquiries and report building.
• Audit customer chargebacks and root-cause analysis.

Skills

Retail industry knowledge

Wholesale experience

Customer service excellence

Time management

Communication skills

Detail orientation

Teamwork

Positive attitude

Tools

Blue Cherry

Cognos

Centric

NuOrder

Power BI

Manhattan

MS Excel

Google Sheets

Job description

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha's Vineyard by brothers, Shep and Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

About Us

vineyard vines is a highly successful, privately held, American clothing and accessory retailer founded in 1998 on Martha's Vineyard by brothers, Shep and Ian Murray. With Shep & Ian still at the helm today, vineyard vines has experienced exponential year over year growth and now operates over 120 retail locations locations including an outlet division, a successful e-commerce business, domestic distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US.

vineyard vines was founded on a state of mind that Every day should feel this good.

You don't need to be on a beach, by the ocean or on vacation to have Every day should feel this good moments. It's a state of mind that we all experience, and one where everyone is invited. At vineyard vines, we don't live an #EDSFTG life away from the desks - we bring it to work with us, too.

In our stores, at our Harbor Drive headquarters or working remotely, our company culture is fun, encouraging and welcoming to all. We work hard and play harder, and we never take ourselves too seriously. And while we have many company goals, our number one priority is making vineyard vines a great place to work for all employees.

Our team is our family, and we'd never have grown to where we are today without them.

We're committed to building an inclusive team across all channels, departments and stores within our community. We hope you'll join us and see what the smiling pink whale is all about.

Overview

Reporting into the Manager of Wholesale Operations, we are looking for a Wholesale Operations Analyst to provide overall support to the wholesale organization, interface with customers, partner cross-functionally and empower our account executives to do what they do best- build relationships and drive sales for vineyard vines. We aim to achieve this through comprehensive sales order management, root cause identification, strategic solution guidance, cross-functional collaboration and enthusiastic customer service. Through these areas of operational excellence, we also strive to maximize our monthly sales output, mitigate operational fallout, and provide an unrivaled customer experience.

Key Responsibilities

• Manage the Wholesale EDI sales orders with a focus on maximizing our monthly sales output


• Use knowledge of upcoming order releases, current order statuses and invoicing for the purposes of projecting weekly and long-term sales output and business risks


• Analyze the source and dollar value of changes to weekly projections and communicate to relevant stakeholders


• Take corrective action against identified business risks in relation to Sales Orders


• Maintain a thorough understanding of all customer requirements and relevant distribution center processes to inform order management


• Review details on open orders to confirm that all style and pricing information is accurate prior to order release


• Identify and investigate root cause of issues and help to guide scalable, strategic solution implementation in order to mitigate recurrence


• Support the Wholesale Sales team in day-to-day task execution including Sales Order Entry, Return Authorization Entry, and Customer Service related inquires


• Compile inventory transfers requests based on analysis across omni business


• Assist the Wholesale Ops Manager in answering system-related inquiries and report building based on superior system comprehension


• Contribute in the audit of customer chargebacks and distinction of root cause

What You Bring

• Knowledge of the retail industry; experience in wholesale is preferred


• Working proficiency in systems like Blue Cherry, Cognos, Centric, NuOrder or similar reporting systems, is preferred but not necessary


• Working proficiency in MS office: Excel is mandatory, Google sheets, Knowledge of Power BI and Manhattan


• Thrives in a fast paced environment


• Bring a positive, proactive, and enthusiastic mindset to the team


• Excellent customer service and follow through


• Ability to plan, manage time, and make decisions in a fast-paced environment


• Strong verbal and written skills


• Team focused, confident, and professional


• Accuracy and attention to detail


• Passion for the vineyard vines brand

Every-day Will Feel This Good Because

• We have a fun-spirited entrepreneurial culture filled with truly “good” people


• We offer a generous employee discount so you can rep our lifestyle on-and-off the boat


• We offer a competitive salary package, 401-K, commuter benefits, and paid-family leave, health savings , flex spending accounts, life & disability insurance


• We have an onsite gym as well as financial wellness programs to keep you active


• We offer 2 summer Fridays to take off in addition to a competitive vacation policy & holiday calendar

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.