Wholesale & Online Sales Manager

Plato's Closet; Flint Charter Township (MI); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Replay Repairs in Clio, MI is seeking a Wholesale & Online Sales Manager to oversee wholesale accounts and Amazon/eBay listings. This leadership role reports to the Head of Repairs and may hire and mentor new team members as the business grows.

You will manage relationships with Disc Replay wholesale partners, coordinate orders, test and QC returned inventory, and ensure accurate listings and timely fulfillment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent attention to detail.
• Clear and professional written and verbal communication.
• Strong customer-service and relationship-management skills.
• Ability to work independently and follow through on responsibilities.
• Comfortable learning and working with inventory systems and online selling platforms.
• Ability to evaluate product condition and consistently apply quality standards.
• Ability to work in a hands-on environment that includes testing, organizing, packaging, and shipping products.
• Ability to lift and move packages weighing up to 60 pounds.

Responsabilités

• Manage relationships with existing Disc Replay wholesale accounts and onboard new stores.
• Communicate product availability, coordinate wholesale orders, and respond to customer questions.
• Package and ship wholesale orders accurately and on time.
• Receive defective inventory and verify shipments are complete and documented.
• Coordinate with Head of Repairs on inventory discrepancies and quality concerns.
• Perform final quality-control reviews on refurbished inventory.
• Test and ensure refurbished inventory meets Replay Repairs’ standards before sale.
• Create and maintain Amazon and eBay listings.
• Organize inventory for efficient fulfillment and locate items quickly.
• Pick, pack, and ship Amazon and eBay orders.
• Handle customer questions, returns, and order-related issues.
• Maintain accurate inventory, order, and shipment records.
• Help develop processes for wholesale and online sales.
• As company grows, help hire and train employees.

Connaissances

Organizational skills

Attention to detail

Communication

Customer-service

Independent

Inventory systems

Quality evaluation

Hands-on

Lifting 60 lbs

Outils

Amazon Seller Central

eBay

Description du poste

This position is based at our Replay Repairs office in Clio, MI.

Replay Repairs is seeking an organized, detail-oriented, and customer-focused Wholesale & Online Sales Manager to join our team.

Replay Repairs provides inventory management solutions to Disc Replay stores through electronics repair, online sales, and warehousing. We refurbish video game controllers and other electronics, sell refurbished products to Disc Replay stores, and help stores sell inventory through Amazon and eBay.

In this role, you will be responsible for managing our relationships with existing wholesale customers and overseeing the process of selling inventory through our wholesale, Amazon, and eBay channels. This is a hands-on position that includes customer communication, inventory testing, quality control, listing management, packaging, and order fulfillment.

This is also a leadership role that reports directly to the head of the company. As Replay Repairs grows, this person may be responsible for hiring and leading additional team members to take over portions of these responsibilities.

This role may be a great fit for you if you are somebody who...

• Enjoys building and maintaining strong customer relationships
• Takes pride in staying organized and following through
• Is comfortable working independently and making decisions
• Pays close attention to product quality and presentation
• Enjoys balancing computer-based work with hands-on responsibilities
• Looks for ways to improve processes and help a growing company succeed

Key Responsibilities

• Manage relationships with existing Disc Replay wholesale accounts and help onboard new participating stores
• Communicate product availability, coordinate wholesale orders, and respond to customer questions
• Package and ship wholesale orders accurately and on time
• Receive defective inventory submitted by Disc Replay stores and verify that shipments are complete and properly documented
• Coordinate with the Head of Repairs to address inventory discrepancies and recurring quality concerns
• Perform final quality-control reviews on inventory refurbished by Replay Repairs technicians
• Test products and ensure that refurbished inventory meets Replay Repairs’ standards before it is sold
• Receive inventory from Disc Replay stores for sale through Amazon and eBay
• Test, inspect, and review online inventory for quality
• Ensure that products and packaging meet Amazon and eBay condition standards
• Create and maintain accurate Amazon and eBay listings
• Organize and store listed inventory so that products can be located and fulfilled efficiently
• Pick, package, and ship Amazon and eBay orders
• Manage customer questions, returns, and other order-related issues
• Maintain accurate inventory, order, and shipment records
• Help develop and improve processes related to wholesale sales, online sales, quality control, and fulfillment
• As the company grows, help hire, train, and lead employees who will take responsibility for portions of this work

Required Qualifications and Skills

• Strong organizational and multitasking skills
• Excellent attention to detail
• Clear and professional written and verbal communication
• Strong customer-service and relationship-management skills
• Ability to work independently and follow through on responsibilities
• Comfortable learning and working with inventory systems and online selling platforms
• Ability to evaluate product condition and consistently apply quality standards
• Ability to work in a hands-on environment that includes testing, organizing, packaging, and shipping products
• Ability to lift and move packages weighing up to 60 pounds

Preferred Qualifications

• Experience with Amazon Seller Central or eBay
• Experience managing wholesale or business-to-business customer relationships
• Experience with online product listings and order fulfillment
• Experience with inventory receiving, shipping, or warehousing
• Experience testing consumer electronics or evaluating refurbished products
• Previous leadership or management experience
• Early-morning availability

Work Schedule

• Full Time or Part Time
• Monday through Friday
• Orders may need to be processed and shipped each business day

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!