Wholesale Lending Services Structured Program Lead - Change Management

JPMorganChase; Newark (DE); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits

Career growth

Diversity & inclusion

Job summary

JPMorganChase in Newark, DE is seeking a Program/Project Manager to transform strategic plans into executable programs and drive cross-functional initiatives across Wholesale Lending Services. You will leverage your leadership and analytical skills to deliver impactful results and foster a culture of learning.

The role involves partnering with product teams, guiding cross‑functional groups, and communicating progress to senior leaders.

Qualifications

• 7+ years of experience in leading complex programs or projects.
• Strong data analytics capability to interpret models and drive decisions.
• Conflict management skills with a collaborative, win‑win approach.
• Proficient use of technology to analyze, communicate, and manage tasks.
• Strategic thinking supported by data to shape priorities and actions.
• Direct experience in Syndicated Loan Operations or Loan IQ.

Responsibilities

• Lead transformation of strategic plans into high‑impact programs across units.
• Oversee program execution with risk mitigation and on‑time delivery.
• Use data analytics to monitor progress and adjust as needed.
• Build and lead diverse teams, delegating for efficient outcomes.
• Engage senior management with regular progress updates and issue resolution.
• Drive standardized processes across operations and evolving technologies.
• Document change management objectives including communications and training.
• Partner with Product teams to produce reporting to aid adoption of tools.

Skills

Program management

Data analytics

Conflict management

Advanced computer literacy

Strategic thinking

Loan IQ experience

Job description

Job Description

Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

Job Description

Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.

As a Program/Project Manager within Wholesale Lending Services team, you will be a key driver in transforming strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, and conflict management to align operations initiatives with business strategy. You will also be responsible for building and leading diverse teams, delegating tasks effectively, and fostering an environment of continuous learning and growth. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.

Job Responsibilities

• Lead the transformation of strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
• Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
• Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
• Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
• Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.
• Drive process consistency by leading collaboration across operations teams to implement standardized best practices, particularly as processes and technologies evolve
• Document, monitor, and execute key change management objectives, such as communications, training, and adoption of new tools, applications, and processes
• Partner with Product teams to design and produce reporting intended to aid Operations teams in accelerating and maintaining adoption of new tools, applications, and processes

Required Qualifications, Capabilities, And Skills

• Proven ability to lead and manage complex programs or projects, delivering results across various business units, typically demonstrated through 7+ years of relevant experience.
• Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution.
• Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win‑win solutions using collaboration or negotiation strategies.
• Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting.
• Proficiency in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.
• Direct experience working in Syndicated Loan Operations or with the Loan IQ lending platform

Preferred Qualifications, Capabilities, And Skills

• Integrate artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
• Implement automation to streamline project workflows and increase operational efficiency.
• Foster a culture of innovation by encouraging creative problem-solving and the adoption of new technologies.
• Mentor team members to support their professional growth and enhance project management capabilities.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.